CTM Conversation Intelligence vs Salesloft
CTM Conversation Intelligence
ctm.com
Salesloft
salesloft.comSide by side
| Figure | CTM Conversation Intelligence | Salesloft |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Speech Analytics Software | 8.0 (#4) | 7.9 (#5) |
| Compliance | CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs. | Salesloft says its platform undergoes annual SOC 2 Type 2 examinations and maintains an ISO 27001 certification program. |
| Integrations | The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans. | The platform offers Salesforce CRM synchronization, LinkedIn Sales Navigator connectivity, an app directory and Gmail and Outlook access through Salesloft Connect. |
| Security | CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes. | Salesloft says its platform uses HTTPS/TLS 1.2+ for connections and AES-256-GCM encryption for stored data. |
| Support | CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage. | Salesloft directs product support requests to its support team and Knowledge Base. |
Plans
CTM Conversation Intelligence
- Marketing Lite$79 a month
- Marketing Pro$179 a month
- Sales Engage$329 a month
- Enterprise$1,999 a month
Salesloft
- AdvancedPriced on request
- ElitePriced on request
- PremierPriced on request
In their own words
CTM Conversation Intelligence
CTM Conversation Intelligence uses AI-powered call analysis to help sales and marketing teams identify customer needs and work with conversation data. Teams can listen to recordings, read transcriptions, or apply customizable prompts to analyze transcripts. Sentiment analysis can help identify ideal audiences and low-quality conversations, while automatic tags and scores report on lead quality and team performance beyond call volume.
Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach guide an agent privately. Described automations include using call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers. Conversation Intelligence is included in Marketing Pro, which costs $179 a month, billed monthly, and includes 3,000 transcribed minutes and custom AskAI analysis. CTM lists Android, iOS, web, and API access. There is no free plan.
Salesloft
Salesloft describes its platform as a predictive revenue system that turns signals across a company's revenue stack into prioritized actions for revenue teams. Cadence supports workflows for targeting leads and maintaining engagement, while Conversation Intelligence provides insights from sales conversations. Its product lineup also includes Deals and Rhythm for account teams, plus Clari Forecast, Inspect, and Analytics for revenue leaders. The marketplace lists 288 partners, including Salesforce, Zoom, Okta, LinkedIn Sales Navigator, Zapier, and 6sense. Salesloft lists access through Android, iOS, web, API, and an extension. Its Android mobile app supports Cadence steps, email replies, and other one-off actions; mobile calls require the Dialer add-on. Salesloft Connect is a Chrome extension for access through Salesforce, Dynamics 365, and Gmail. The company says connections use HTTPS/TLS 1.2 or later and stored data uses AES-256-GCM encryption. It reports annual SOC 2 Type 2 examinations and alignment of its information security program with ISO 27001. The platform is hosted on AWS and Google Cloud Platform in the US and EU. Pricing is on request, and package features may vary.