Alternatives to CTM Conversation Intelligence

Cresta

Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

Jiminny

Jiminny suits sales teams that want recorded conversation summaries, CRM-connected insights, and coaching or deal-risk signals.

Salesloft

Salesloft suits revenue teams seeking sales engagement and conversation insights, with separate listed tools for account teams and revenue leaders.

ExecVision

ExecVision suits sales, service, and other teams that review customer conversations for quality, compliance, training, or coaching.

QEval

QEval suits contact centers that want to score human and AI interactions on the same scorecard.

AgentAssist

AgentAssist suits contact center organizations seeking tools for customer experience, agent performance, compliance oversight, and operating efficiency.

CallMiner Eureka

Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

Clari Copilot

Clari presents Copilot for sales representatives, coaching teams, and broader go-to-market or revenue teams that need conversation guidance and CRM-connected buyer signals.

Symbl.ai is aimed at AI, product, revenue, and data teams building conversational applications.

Modjo

Modjo is designed for revenue teams, with the pricing page describing it as optimal from three sales representatives.

Verint Speech Analytics

It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce.

Twilio Conversation Intelligence

It suits teams that need browser-based analysis of conversations across channels.