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Tech riderRev. 3 Oct 2026

Vonage Conversation Analyzer

Ch 186.3of 38 Call Center Speech Analytics Software
  1. 1Runs onWeb
  2. 2CostsNot stated by the maker
  3. 3Sentiment analysisYes
  4. 4Compliance monitoringYes
3 lines stated Written from the maker's own pages: vonage.com
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The Vonage Conversation Analyzer homepage

Overview

Vonage Conversation Analyzer is ranked #18 of 38 in call center speech analytics software on Specifiction. It runs on Web.

Vonage Conversation Analyzer plans and pricing

All plans
Conversation Analyzer Not published Price by quote; Vonage lists Speech Analytics as a contact center add-on option vonage.com · 3 Oct 2026

Compared on call center speech analytics software

Sentiment analysis
Yesvonage.com
Compliance monitoring
Yesvonage.com

Facts

Purpose
Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience.vonage.com · 3 Oct 2026
Transcription
The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.vonage.com · 3 Oct 2026
Automatic analysis
Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review.vonage.com · 3 Oct 2026
Recordings and alerts
Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge.vonage.com · 3 Oct 2026
Generative AI
Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics.vonage.com · 3 Oct 2026
Integrations
Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting.vonage.com · 3 Oct 2026
Compliance controls
The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information.vonage.com · 3 Oct 2026
Intended users
Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices.vonage.com · 3 Oct 2026
Purchase and support
Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote.vonage.com · 3 Oct 2026
Availability limit
Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page.vonage.com · 3 Oct 2026
Security
Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.vonage.com · 3 Oct 2026
Company
Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001.vonage.com · 3 Oct 2026

Company

Founded
2001vonage.com · 28 Sept 2026
Headquarters
Holmdel, New Jersey, United Statesvonage.com · 28 Sept 2026

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