Vonage Conversation Analyzer

Spec sheet

Purpose

Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience.Read 3 Oct 2026 · vonage.com

Intended users

Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices.Read 3 Oct 2026 · vonage.com

Integrations

Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting.Read 3 Oct 2026 · vonage.com

Security

Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.Read 3 Oct 2026 · vonage.com

Headquarters

Holmdel, New Jersey, United StatesRead 28 Sep 2026 · vonage.com

Founded

2001Read 28 Sep 2026 · vonage.com

Company

Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001.Read 3 Oct 2026 · vonage.com

Automatic analysis

Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review.Read 3 Oct 2026 · vonage.com

Availability limit

Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page.Read 3 Oct 2026 · vonage.com

Compliance controls

The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information.Read 3 Oct 2026 · vonage.com

Generative AI

Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics.Read 3 Oct 2026 · vonage.com

Purchase and support

Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote.Read 3 Oct 2026 · vonage.com

Recordings and alerts

Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge.Read 3 Oct 2026 · vonage.com

Sentiment analysis

Sentiment analysis shows how sentiment changes during a call and lets users inspect portions marked positive or negative.Read 3 Oct 2026 · vonage.com

Transcription

The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.Read 3 Oct 2026 · vonage.com

Plans and prices

Every Vonage Conversation Analyzer plan and price →

Where Specifiction places it

• Call Center Speech Analytics Software#27 of 376.7
• Speech Analytics Software#25 of 306.6