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Convin

convin.ai

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Spec score 8.8 #2 of 37 in Call Center Speech Analytics Software

What it is

Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.

Spec sheet

What it does
Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels.Read 14 Oct 2026 · convin.ai
Product
Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations.Read 1 Oct 2026 · convin.ai
Deployment
Convin offers on-premises, client-cloud, and private-cloud deployment options.Read 1 Oct 2026 · convin.ai
Integrations
The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly.Read 14 Oct 2026 · convin.ai
Support
Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM.Read 1 Oct 2026 · convin.ai
Headquarters
Bengaluru, Karnataka, IndiaRead 28 Sep 2026 · convin.ai
Founded
2021Read 28 Sep 2026 · convin.ai
AI phone calls
Its AI phone agent can qualify leads, route high-intent prospects, trigger follow-ups, and log outcomes to a CRM.Read 14 Oct 2026 · convin.ai
API language support
The speech-to-text page describes code-mixed language handling, automatic language detection, and support for Indian languages including Hindi, Telugu, Tamil, and Marathi.Read 14 Oct 2026 · convin.ai
Apple App Store rating
The App Store says the app has not received enough ratings or reviews to display an overview.Read 14 Oct 2026 · apps.apple.com
Automated call QA
Convin promotes full conversation coverage through automated call quality scoring and feedback.Read 14 Oct 2026 · convin.ai
Automated coaching
Convin lists automated agent coaching to help teams identify and repeat effective sales behaviors.Read 14 Oct 2026 · convin.ai
Capterra rating
Convin is rated 4.9 out of 5 from 232 reviews on Capterra.Read 14 Oct 2026 · capterra.com
Channels
The platform captures and analyzes customer interactions across voice, video, and email.Read 1 Oct 2026 · convin.ai
Company founding date
Convin’s own company timeline says four IIT-Delhi graduates founded the company in March–May 2021.Read 14 Oct 2026 · convin.ai
Company history
Four IIT-Delhi graduates founded Convin in 2021.Read 1 Oct 2026 · convin.ai
Company size and founding year
LinkedIn lists Convin as privately held, founded in 2020, headquartered in Bengaluru, Karnataka, with 51–200 employees.Read 14 Oct 2026 · linkedin.com
Conversation behavior analysis
The sales page lists conversation behavior analysis among its tools for reviewing sales conversations.Read 14 Oct 2026 · convin.ai
Data hosting
Convin says it hosts its software with AWS.Read 14 Oct 2026 · convin.ai
Data security
Convin encrypts customer data including call recordings, transcripts, and passwords, and uses SSL for access points.Read 1 Oct 2026 · convin.ai
Developer documentation
The opened speech-to-text page describes API capabilities and output modes but does not provide a linked full API reference or SDK list in the retrieved content.Read 14 Oct 2026 · convin.ai
Directory pricing
GetApp lists a starting price of ₹80 flat rate per month and indicates a free trial and free version.Read 14 Oct 2026 · getapp.com
Documentation and support
The official site lists [email protected] for help, while the opened pages did not reveal a Convin-specific public help center or detailed general product manual.Read 14 Oct 2026 · convin.ai
Encryption
Convin says customer data, including recordings, transcripts, and passwords, is encrypted and access points use SSL.Read 14 Oct 2026 · convin.ai
Free trial
Convin advertises a 15-day free trial with no credit card required and cancellation anytime.Read 1 Oct 2026 · convin.ai
Funding
Convin announced a $6.5 million Series A round on August 27, 2024, led by India Quotient with participation from JSW, Titan Winners Fund, Kalaari Capital, Sparrow Capital, and 9Unicorns.Read 14 Oct 2026 · convin.ai
G2 rating
Convin.ai is rated 4.7 out of 5 from 549 reviews on G2.Read 14 Oct 2026 · g2.com
GetApp rating
Convin is rated 4.9 out of 5 from 232 reviews on GetApp.Read 14 Oct 2026 · getapp.com
iOS requirements
The App Store listing says the app requires iOS 13.4 or later and iPadOS 13.4 or later.Read 14 Oct 2026 · apps.apple.com
Languages
Convin supports multilingual analysis and interpretation across 70+ languages.Read 1 Oct 2026 · convin.ai
Legal seller
Apple identifies FEED FORWARD TECHNOLOGIES PRIVATE LIMITED as the seller of Convin’s iOS app.Read 14 Oct 2026 · apps.apple.com
License and hosting model
The pages reviewed present Convin as a hosted product and provide no open-source license or self-hosting instructions.Read 14 Oct 2026 · convin.ai
Limit: pricing
A G2 reviewer said the price could be a drawback depending on the plan and features needed.Read 14 Oct 2026 · g2.com
Limit: reliability and transcripts
GetApp’s review summary notes occasional lag, login problems, transcript inaccuracies, and requests for more real-time updates and AI accuracy improvements.Read 14 Oct 2026 · getapp.com
Limit: voice quality and validation
A G2 reviewer said the voice agent sounded less human than desired, TTS quality lagged competitors, and AI insights still needed human validation.Read 14 Oct 2026 · g2.com
Mobile app
Convin Mobile is available on both iOS and Android devices.Read 1 Oct 2026 · convin.ai
Mobile application
The official pricing page describes a mobile application with dashboards, team and agent insights, notifications, and coaching tools.Read 14 Oct 2026 · convin.ai
Praise: call analysis
G2’s review summary highlights praise for capturing communication details and assessing agent quality.Read 14 Oct 2026 · g2.com
Praise: ease of use
G2’s review summary says users repeatedly find the interface easy to use for call auditing and day-to-day tasks.Read 14 Oct 2026 · g2.com
Praise: responsive support
GetApp’s review summary says users commonly praise responsive support during onboarding and troubleshooting.Read 14 Oct 2026 · getapp.com
Pricing
Convin’s official pricing page describes customized plans and directs prospects to book a demo; it does not show numeric plan prices in the opened page.Read 14 Oct 2026 · convin.ai
Public API
Convin publishes a speech-to-text API supporting batch REST requests and real-time WebSocket streaming, with diarization, timestamps, and structured JSON output.Read 14 Oct 2026 · convin.ai
Quality assurance
Automated Quality Assurance provides 100% automated conversation scoring across calls, chats, and email.Read 1 Oct 2026 · convin.ai
Real-time agent assist
Real-time prompts can guide reps with suggested questions, offers, and answers drawn from a knowledge base.Read 14 Oct 2026 · convin.ai
Real-time assistance
Real-Time Agent Assist provides live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts.Read 1 Oct 2026 · convin.ai
Sales claims
The sales page claims up to 60% less qualification effort, 21% higher conversions, and sales cycles shortened by up to 50%.Read 14 Oct 2026 · convin.ai
Salesforce integration
The Salesforce integration provides two-way syncing of contact, account, and opportunity data and pushes recording links after meetings.Read 1 Oct 2026 · convin.ai
Security certifications
Convin says it is SOC 2 Type II audited and complies with ISO 27001, CCPA, and HIPAA requirements, and is GDPR-ready.Read 14 Oct 2026 · convin.ai

Plans and prices

Quality Management Software Free Single manual QA platform · Flexible call auditing template · Automated audit workflow · Detailed audit reporting dashboard Read 1 Oct 2026 · convin.ai
Customized plans for every business Priced on request CX Suite · Real-Time Suite · Voice of Customer · Post Interaction Suite Read 1 Oct 2026 · convin.ai

Every Convin plan and price →

Strong points and limits

Strong points

  • Analyzes voice, video, and email interactions.
  • Supports more than 70 languages.
  • Offers on-premises and cloud deployment options.
  • Provides automated conversation scoring.
  • Available on iOS and Android.

Limits

  • Pricing is on request.
  • The free plan is limited to quality management features.
  • No pricing amounts are listed.

Who it suits

Convin suits contact center teams that need conversation recording and analysis across several channels or languages. Its deployment choices may suit organizations that need on-premises or private-cloud options.

Convin in depth

Read the full write-up

Convin is a contact-center conversation platform for teams that need to evaluate interactions and guide agents while they work. It suits organizations handling voice, video, and email across multiple languages and deployment environments. The trade-off is a narrow free entry point and custom pricing for the broader suites.

Overview

Convin brings call recording, transcription, campaign tracking, and conversation intelligence into a system for capturing and analyzing customer interactions. Its analysis spans more than 70 languages, which makes it relevant to multilingual operations, while on-premises, client-cloud, and private-cloud options give organizations a choice of deployment model.

The product is built around both post-interaction review and live agent support. That breadth is useful for teams seeking one platform across quality management and agent guidance, but buyers looking for a straightforward, published cost for a larger deployment will need to request a custom plan.

For category comparisons, see Contact Center Analytics Software, Call Center Speech Analytics Software, Sales Call Tracking Software, Call Center Quality Management Software, Customer Interaction Analytics Software, and Sales Coaching Software.

Key features

Live agent assistance

Real-Time Agent Assist combines live monitoring and transcripts with searchable knowledge, call-script guidance, prompts, and help cards. This is a strong fit for teams that want agents to receive guidance during customer conversations rather than relying solely on later coaching. Its usefulness will depend on whether those guidance tools match the team's workflows.

Automated quality assurance

Automated Quality Assurance scores all conversations across calls, chats, and email. Full coverage can give quality teams a broader view than manual sampling alone; the free plan, however, is centered on a single manual QA platform, not the complete automated quality feature set.

Conversation coverage and integrations

Convin analyzes voice, video, and email interactions and supports call recording and transcription. Its integrations span CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. The Salesforce integration syncs contact, account, and opportunity data in both directions and sends recording links after meetings, making it a more concrete fit for Salesforce-based workflows.

Mobile, security, and support

Convin Mobile is available on iOS and Android. Convin says it is GDPR-ready, CCPA compliant, HIPAA compliant, SOC 2 Type II compliant, and ISO 27001 compliant; it encrypts recordings, transcripts, and passwords and uses SSL for access points. Support is available by email, with product inquiries by phone Monday through Friday, 10 AM to 7 PM.

Pricing

The free Quality Management Software plan costs free. It includes a single manual QA platform, flexible call-auditing templates, automated audit workflow, and a detailed audit-reporting dashboard. This is a practical starting point for teams evaluating quality-management processes, but its stated scope is narrower than Convin's real-time assistance and automated scoring across calls, chats, and email.

Customized plans for every business have custom pricing and are organized into CX Suite, Real-Time Suite, Voice of Customer, and Post Interaction Suite. Those options cover a wider set of needs, but without a published price buyers cannot readily compare the cost of the broader package against a per-agent or usage-based budget.

Platforms

Convin runs on web, Android, and iOS. Its mobile apps extend access to phone and tablet users, while deployment can be on-premises, in a client cloud, or in a private cloud. That range is useful for organizations with different infrastructure preferences; the platform facts do not establish feature parity across clients or deployment types.

Who it's for

Convin is best suited to contact-center and customer-operations teams that want conversation analysis alongside live agent guidance, automated quality scoring, or multilingual coverage. The deployment choices and broad integration categories can matter to organizations with established infrastructure. Teams that only need basic manual QA may find the free plan sufficient to start, while smaller buyers who need predictable costs should weigh the custom pricing of the expanded suites carefully.

Pros and cons

Pros: Analysis across voice, video, and email, plus support for more than 70 languages, addresses varied interaction channels and multilingual teams.

Pros: Live prompts, searchable knowledge, scripts, help cards, and transcripts bring agent assistance into the conversation itself.

Pros: On-premises, client-cloud, and private-cloud deployment options support different infrastructure choices.

Pros: The free plan includes audit templates, workflow automation, and reporting rather than only a basic trial.

Cons: The free offering is a single manual QA platform, so it does not represent the full breadth of automated scoring and live assistance.

Cons: Custom pricing for the expanded suites makes costs harder to assess before contacting Convin.

Alternatives

Choose Amazon Connect if its paid, per-contact messaging option fits your needs: SMS and third-party messaging costs what you agree with the maker, billed per message sent or received, and pricing may vary by region and communication type. It offers a free trial but no free plan.

SESTEK Text-to-Speech is a paid alternative with API, Linux, self-hosted, and Windows platforms; consider it if those platform options suit your requirements.

Choose MaestroQA if you want a published free plan with 100 Agent Runs per month, unlimited Q&A, and $100 in AI Credits, or a Starter plan at $185 a month billed monthly with 300 Agent Runs per month and unlimited Q&A. It offers a more defined entry price than Convin's customized suites.

Level AI Contact Center Analytics is another paid contact-center analytics option, with API and web platforms and pricing on request.

QEval offers paid custom enterprise pricing through a tailored proposal.

Choose Enthu.AI if per-agent pricing is a priority: Growth costs $59 a month, billed $59 per agent per month, for up to 25 voice agents and 60 hours per agent per month. It also has a custom-priced Enterprise plan, no free plan, and a free trial.

MaxContact Auto QA is a paid alternative typically priced by conversation volume, with flexible monthly or annual contracts and a customized quote.

Scorebuddy Conversation Analytics is a paid option with a free trial and custom pricing; consider it if its conversation-analytics offering fits your evaluation.

Verdict

Convin is a compelling fit for organizations that want conversation analysis, live agent support, and quality management across channels, with multilingual coverage and flexible deployment. Its strongest reason to choose is the combination of real-time guidance and broad automated QA; its main reason to look elsewhere is the custom pricing for the fuller suites, especially if predictable costs are essential.

Verdict

Convin combines conversation analysis, agent assistance, and automated quality scoring with mobile access and several deployment choices. Its free plan is focused on quality management, while broader customized plans have pricing on request.

Where Specifiction places it

Alternatives to ConvinAll alternatives →