AmplifAI Quality Assurance

Call Center Speech Analytics Software

APISelf-hostedWeb

6.4#9 of 37

Overview

AmplifAI Quality Assurance is ranked #9 of 37 in call center speech analytics software on Specifiction. It runs on API, Self-hosted, Web.

Compared on call center speech analytics software

Coaching workflows: Yesamplifai.com
AI-assisted scoring: Yesamplifai.com
Calibration tools: Yesamplifai.com
Compliance reviews: Yesamplifai.com
QA channels: omnichannelamplifai.com

Facts

Purpose: AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows.amplifai.com · 4 Oct 2026
Interaction coverage: The product says it scores 100% of interactions across voice, chat, email, and AI agents.amplifai.com · 4 Oct 2026
Quality management: It supports calibration workflows, customizable evaluation forms, QA reporting, and quality-driven coaching.amplifai.com · 4 Oct 2026
Compliance monitoring: It detects compliance misses and risky behaviors across calls, chats, and transcripts.amplifai.com · 4 Oct 2026
AI agent QA: It evaluates chatbot, voice bot, and AI agent conversations for resolution, compliance, and customer experience.amplifai.com · 4 Oct 2026
Complex reviews: The product auto-scores routine contacts and flags complex interactions for human review.amplifai.com · 4 Oct 2026
Integrations: AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio.amplifai.com · 4 Oct 2026
Security: AmplifAI says data is encrypted with 256-bit AES in transit and at rest, and customer environments are logically separated.amplifai.com · 4 Oct 2026
AI data handling: The company says its internally hosted LLMs do not send customer data to public APIs or use it to train models for other customers.amplifai.com · 4 Oct 2026
Deployment and recordings: AmplifAI says it supports on-premise or private-cloud deployment and does not store call recordings long-term.amplifai.com · 4 Oct 2026
Compliance: The site lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE among its compliance credentials.amplifai.com · 4 Oct 2026
Intended users: The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders.amplifai.com · 4 Oct 2026
Support and pricing: The product pages direct prospective customers to request a demo or talk to an integration expert; no public plan price is stated on the pages reviewed.amplifai.com · 4 Oct 2026
Product: AmplifAI Auto QA transcribes and scores 100% of interactions across voice, chat, email, and AI agents, and connects quality management, conversation intelligence, and compliance monitoring.amplifai.com · 4 Oct 2026
QA coverage: Automated evaluation replaces manual sampling across voice, chat, email, surveys, and AI agent interactions.amplifai.com · 4 Oct 2026
Quality workflows: Auto-fails and low scores can trigger coaching, while standout interactions can trigger recognition.amplifai.com · 4 Oct 2026
Calibration: Calibration workflows help evaluators, teams, and BPO partners score consistently, with dispute and appeal trails alongside the interaction and evaluation.amplifai.com · 4 Oct 2026
Conversation intelligence: The platform analyzes sentiment, intent, topics, and behavior across scored interactions and surfaces trends and root causes.amplifai.com · 4 Oct 2026
Data protection: AmplifAI says it automatically redacts sensitive information including SSNs, credit card numbers, birth dates, and health information before AI processing.amplifai.com · 4 Oct 2026
Deployment: AmplifAI describes cloud-first deployment and options for on-premise or private cloud environments, including deployment within a customer's cloud infrastructure.amplifai.com · 4 Oct 2026
Recordings: AmplifAI says it analyzes and transcribes recordings, links back to the customer's system of record, and does not store call recordings long-term.amplifai.com · 4 Oct 2026
Pricing and access: The opened product pages direct visitors to request a demo; the Auto QA test page calls itself a light demo version and says to book a demo for the full version.amplifai.com · 4 Oct 2026