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AmplifAI Quality Assurance

amplifai.com

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Spec score 7.9 #10 of 63 in Customer Service QA Software

What it is

AmplifAI Quality Assurance transcribes and scores customer interactions, linking quality findings to coaching, performance, and recognition workflows. It covers voice, chat, email, surveys, and AI agent conversations, with routine contacts scored automatically and complex interactions flagged for human review. Quality teams can use customizable evaluation forms, calibration, reporting, and dispute and appeal trails. Low scores or automatic failures can trigger coaching; standout interactions can prompt recognition. The platform also analyzes sentiment, intent, topics, and behavior to surface trends and root causes, and checks interactions for compliance misses and risky behavior. For AI agents, it evaluates resolution, compliance, and customer experience. AmplifAI describes more than 150 data-source integrations, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud, including a customer's cloud infrastructure. The company says it redacts sensitive information before AI processing, encrypts data in transit and at rest, and does not store call recordings long-term. Pricing is on request.

Spec sheet

Purpose
AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows.Read 4 Oct 2026 · amplifai.com
Product
AmplifAI Auto QA transcribes and scores 100% of interactions across voice, chat, email, and AI agents, and connects quality management, conversation intelligence, and compliance monitoring.Read 4 Oct 2026 · amplifai.com
Intended users
The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders.Read 4 Oct 2026 · amplifai.com
Deployment
AmplifAI describes cloud-first deployment and options for on-premise or private cloud environments, including deployment within a customer's cloud infrastructure.Read 4 Oct 2026 · amplifai.com
Integrations
AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio.Read 4 Oct 2026 · amplifai.com
Security
AmplifAI says data is encrypted with 256-bit AES in transit and at rest, and customer environments are logically separated.Read 4 Oct 2026 · amplifai.com
Compliance
The company lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE compliance.Read 4 Oct 2026 · amplifai.com
Headquarters
Plano, Texas, United StatesRead 28 Sep 2026 · amplifai.com
Founded
2018Read 28 Sep 2026 · amplifai.com
AI agent QA
It evaluates chatbot, voice bot, and AI agent conversations for resolution, compliance, and customer experience.Read 4 Oct 2026 · amplifai.com
AI data handling
The company says its internally hosted LLMs do not send customer data to public APIs or use it to train models for other customers.Read 4 Oct 2026 · amplifai.com
Calibration
Calibration workflows help evaluators, teams, and BPO partners score consistently, with dispute and appeal trails alongside the interaction and evaluation.Read 4 Oct 2026 · amplifai.com
Complex reviews
The product auto-scores routine contacts and flags complex interactions for human review.Read 4 Oct 2026 · amplifai.com
Compliance monitoring
It detects compliance misses and risky behaviors across calls, chats, and transcripts.Read 4 Oct 2026 · amplifai.com
Conversation intelligence
The platform analyzes sentiment, intent, topics, and behavior across scored interactions and surfaces trends and root causes.Read 4 Oct 2026 · amplifai.com
Data protection
AmplifAI says it automatically redacts sensitive information including SSNs, credit card numbers, birth dates, and health information before AI processing.Read 4 Oct 2026 · amplifai.com
Deployment and recordings
AmplifAI says it supports on-premise or private-cloud deployment and does not store call recordings long-term.Read 4 Oct 2026 · amplifai.com
Interaction coverage
The product says it scores 100% of interactions across voice, chat, email, and AI agents.Read 4 Oct 2026 · amplifai.com
Pricing and access
The opened product pages direct visitors to request a demo; the Auto QA test page calls itself a light demo version and says to book a demo for the full version.Read 4 Oct 2026 · amplifai.com
QA coverage
Automated evaluation replaces manual sampling across voice, chat, email, surveys, and AI agent interactions.Read 4 Oct 2026 · amplifai.com
Quality management
It supports calibration workflows, customizable evaluation forms, QA reporting, and quality-driven coaching.Read 4 Oct 2026 · amplifai.com
Quality workflows
Auto-fails and low scores can trigger coaching, while standout interactions can trigger recognition.Read 4 Oct 2026 · amplifai.com
Recordings
AmplifAI says it analyzes and transcribes recordings, links back to the customer's system of record, and does not store call recordings long-term.Read 4 Oct 2026 · amplifai.com
Support and pricing
The product pages direct prospective customers to request a demo or talk to an integration expert; no public plan price is stated on the pages reviewed.Read 4 Oct 2026 · amplifai.com

Strong points and limits

Strong points

  • Scores voice, chat, email, surveys, and AI agent interactions.
  • Flags complex interactions for human review.
  • Calibration includes dispute and appeal trails.
  • More than 150 data-source integrations are described.
  • On-premise and private-cloud deployment options are available.

Limits

  • Pricing is on request.
  • Full version requires a demo request.
  • Call recordings are not stored long-term.

Who it suits

It suits QA analysts, team leaders, BPO partners, and quality leaders overseeing customer interactions across channels. Teams seeking automated scoring alongside calibration, coaching, and compliance workflows may find its scope relevant.

Verdict

AmplifAI combines omnichannel scoring with coaching, calibration, conversation analysis, and compliance monitoring. Buyers should confirm pricing, deployment fit, and integration needs through a demo or integration discussion.

Where Specifiction places it

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