AmplifAI Quality Assurance vs MaxContact Auto QA
AmplifAI Quality Assurance
amplifai.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | AmplifAI Quality Assurance | MaxContact Auto QA |
|---|---|---|
| Price from | — | £80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 4 |
| Spec score · Customer Service QA Software | 7.9 (#10) | 8.9 (#3) |
| Spec score · Call Center Speech Analytics Software | 7.9 (#8) | 8.8 (#4) |
| Compliance | The company lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE compliance. | The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators. |
| Compliance monitoring | It detects compliance misses and risky behaviors across calls, chats, and transcripts. | Auto QA checks script adherence, regulatory requirements, data-protection obligations and vulnerable-customer indicators. |
| Deployment | AmplifAI describes cloud-first deployment and options for on-premise or private cloud environments, including deployment within a customer's cloud infrastructure. | The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours. |
| Founded | 2018 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | Plano, Texas, United States | Manchester, United Kingdom |
| Integrations | AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Purpose | AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows. | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. |
| Security | AmplifAI says data is encrypted with 256-bit AES in transit and at rest, and customer environments are logically separated. | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and scores customer interactions, linking quality findings to coaching, performance, and recognition workflows. It covers voice, chat, email, surveys, and AI agent conversations, with routine contacts scored automatically and complex interactions flagged for human review. Quality teams can use customizable evaluation forms, calibration, reporting, and dispute and appeal trails. Low scores or automatic failures can trigger coaching; standout interactions can prompt recognition. The platform also analyzes sentiment, intent, topics, and behavior to surface trends and root causes, and checks interactions for compliance misses and risky behavior. For AI agents, it evaluates resolution, compliance, and customer experience. AmplifAI describes more than 150 data-source integrations, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud, including a customer's cloud infrastructure. The company says it redacts sensitive information before AI processing, encrypts data in transit and at rest, and does not store call recordings long-term. Pricing is on request.
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.