3CLogic vs Convin
3CLogic
3clogic.com
Convin
convin.aiSide by side
| Figure | 3CLogic | Convin |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 2 |
| Spec score · Call Center Speech Analytics Software | 8.7 (#5) | 8.8 (#2) |
| Founded | LinkedIn and G2 identify 2005 as the company’s founding year. | 2021 |
| Headquarters | Rockville, Maryland, United States | Bengaluru, Karnataka, India |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. |
| Security certifications | The security page states ISO 27001:2022, ISO 27701:2019, and SOC 2 Type 2 status. | Convin says it is SOC 2 Type II audited and complies with ISO 27001, CCPA, and HIPAA requirements, and is GDPR-ready. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. |
| What it does | 3CLogic provides a voice-first, AI-powered cloud contact-center platform embedded in CRM and service-management systems. | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.