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3CLogic

3clogic.com

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Spec score 8.7 #1 of 22 in Computer Telephony Integration Software

Spec sheet

What it does
3CLogic provides a voice-first, AI-powered cloud contact-center platform embedded in CRM and service-management systems.Read 15 Oct 2026 · 3clogic.com
Free plan
NoRead 23 Sep 2026 · 3clogic.com
Integrations
Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom.Read 15 Oct 2026 · 3clogic.com
Security
The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy.Read 7 Oct 2026 · 3clogic.com
Compliance
The maker lists ISO 27701:2019, GDPR, HIPAA, HECVAT, and VPAT/Section 508 among its privacy, security, and accessibility standards or frameworks.Read 7 Oct 2026 · 3clogic.com
Support
3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal.Read 15 Oct 2026 · 3clogic.com
Headquarters
Rockville, Maryland, United StatesRead 23 Sep 2026 · 3clogic.com
Founded
LinkedIn and G2 identify 2005 as the company’s founding year.Read 15 Oct 2026 · g2.com
AI agent controls
Voice AI agents can be configured with distinct personalities and behavioral guardrails aligned with a company’s brand and approved guidelines.Read 7 Oct 2026 · 3clogic.com
AI analytics
The platform provides sentiment analysis, conversation summaries, topic and outcome extraction, and agent-performance signals.Read 15 Oct 2026 · 3clogic.com
AI personalities
Administrators can configure agent tone, humor, empathy, detail, proactiveness, and behavioral guardrails.Read 15 Oct 2026 · 3clogic.com
Analytics
The platform provides sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance.Read 7 Oct 2026 · 3clogic.com
API-first architecture
3CLogic says all Voice AI Hub capabilities are accessible through APIs and that the platform is LLM-agnostic.Read 15 Oct 2026 · 3clogic.com
Business continuity
The company says geographic redundancy allows operations to move between cloud instances within minutes after a disruption.Read 15 Oct 2026 · 3clogic.com
Company headquarters
3CLogic lists its headquarters at 500 N. Washington Street #10954, Rockville, Maryland 20849.Read 15 Oct 2026 · 3clogic.com
Company size
LinkedIn places 3CLogic in the 51–200 employee range.Read 15 Oct 2026 · linkedin.com
Contact-center capabilities
Listed capabilities include CTI, conversational AI, SMS, IVR, reporting dashboards, speech analytics, coaching, secure payments, and click-to-call.Read 15 Oct 2026 · 3clogic.com
Conversation testing
A built-in Playground simulates chat or phone conversations and exposes intent parsing, tool calls, delegation, and flow handling for testing.Read 15 Oct 2026 · 3clogic.com
Conversation threads
Threads preserve conversation history and context when work is handed between AI agents or escalated to a human.Read 15 Oct 2026 · 3clogic.com
Deployment model
The product is browser-based and requires internet access plus a PC, laptop, or desktop, with no hardware or download required.Read 15 Oct 2026 · 3clogic.com
Developer security model
External API calls are made by a backend service rather than directly by the language model to protect credentials and control shared data.Read 15 Oct 2026 · 3clogic.com
Hybrid and on-premise options
3CLogic says customers can use hybrid or connector deployments and may store call recordings in a provisioned cloud instance or on premises.Read 15 Oct 2026 · 3clogic.com
Knowledge uploads
Users can upload policies, FAQs, and product documents to ground agent responses.Read 15 Oct 2026 · 3clogic.com
Limit: complexity
SpotSaaS lists training needs and complexity for small teams among the product drawbacks.Read 15 Oct 2026 · spotsaas.com
Limit: customization and implementation
Prospeo summarizes recurring complaints about limited customization, dashboard/reporting limits, and implementation delays.Read 15 Oct 2026 · prospeo.io
Limit: dashboard customization
G2 reviewers ask for more dashboard customization and say report editing is less intuitive than desired.Read 15 Oct 2026 · g2.com
Limit: dialer complaint
A RevDex complaint alleges that the dialer failed from the first day and that a refund dispute followed; 3CLogic responded that carrier and do-not-call issues were involved and said it issued a partial refund.Read 15 Oct 2026 · revdex.com
Limit: latency
A G2 reviewer reports occasional latency that can require rebooting the software.Read 15 Oct 2026 · g2.com
Limit: outage and instability complaint
A FinancesOnline reviewer alleges intermittent center-wide outages, unstable behavior, misleading data, and revenue losses.Read 15 Oct 2026 · reviews.financesonline.com
Limit: public pricing
TrustRadius states that 3CLogic has no detailed public pricing editions and requires a quote.Read 15 Oct 2026 · trustradius.com
Limit: training documentation
A Capterra reviewer says there is no online training manual, although support answers questions quickly.Read 15 Oct 2026 · capterra.com
No-code builder
The Voice AI Hub is presented as a centralized no-code environment for designing and managing voice experiences.Read 15 Oct 2026 · 3clogic.com
Other integrations
The maker lists Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom among its integrations.Read 7 Oct 2026 · 3clogic.com
Outbound dialer
YesRead 23 Sep 2026 · 3clogic.com
Praise: reliability and analytics
G2 reviewers praise reliable connectivity, easy setup, real-time IVR changes, disaster recovery usefulness, and detailed analytics.Read 15 Oct 2026 · g2.com
Praise: support
G2 reviewers repeatedly describe the support team as responsive, personalized, knowledgeable, and quick to resolve issues.Read 15 Oct 2026 · g2.com
Pricing and trial
The pages reviewed direct prospective buyers to schedule a demo or contact sales and do not state a price or trial duration.Read 7 Oct 2026 · 3clogic.com
Privacy and compliance
3CLogic describes GDPR features, HIPAA controls, HECVAT use, and Section 508/WCAG 2.0 AA accessibility work.Read 15 Oct 2026 · 3clogic.com
Rating on Capterra
4.3 out of 5 from 49 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.5 out of 5 from 50 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 49 reviewsRead 15 Oct 2026 · getapp.com
Rating on SpotSaaS
3.7 out of 5 from 35 reviews and 81 ratingsRead 15 Oct 2026 · spotsaas.com
Rating on TrustRadius
10 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
REST APIs and webhooks
Voice AI agents can connect to external systems through REST APIs and webhooks to retrieve data or start processes.Read 15 Oct 2026 · 3clogic.com
Security certifications
The security page states ISO 27001:2022, ISO 27701:2019, and SOC 2 Type 2 status.Read 15 Oct 2026 · 3clogic.com
Security controls
Stated controls include MFA for privileged accounts, least-privilege roles, encryption in transit and at rest, vulnerability scanning, penetration tests, and incident management.Read 15 Oct 2026 · 3clogic.com
ServiceNow
3CLogic adds voice and SMS capabilities to ServiceNow and supports its CSM, ITSM, and HRSD applications.Read 7 Oct 2026 · 3clogic.com
ServiceNow positioning
3CLogic describes itself as a ServiceNow-certified Build and Platform Technology Partner and an Elite Platform Partner for CCaaS.Read 15 Oct 2026 · 3clogic.com
Trial availability
The company normally provides tailored demonstrations but says live trials and proofs of concept can be made available on request.Read 15 Oct 2026 · 3clogic.com
Voice AI
Voice AI Hub is a no-code platform for creating and managing AI-powered voice engagements, including self-service agents and post-call transcription.Read 7 Oct 2026 · 3clogic.com
Voice AI agents
Its Voice AI Hub lets teams create conversational agents that resolve requests, trigger workflows, and hand calls to people with context.Read 15 Oct 2026 · 3clogic.com
Who it is for
The maker describes the platform for enterprises and highlights healthcare, retail and hospitality, financial services, travel and transportation, higher education, manufacturing, and the public sector.Read 7 Oct 2026 · 3clogic.com

Plans and prices

3CLogic Voice AI Hub / contact center platform Priced on request Enterprise platform; pricing not stated on the pages reviewed Read 7 Oct 2026 · 3clogic.com
Custom enterprise plan Priced on request No public edition pricing · quote required Read 15 Oct 2026 · trustradius.com

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