PhoneIQ

PhoneIQ is a cloud business phone system with Salesforce calling plans and separately priced AI voice agents. It suits organizations that want phone-system and CRM workflows together, especially Salesforce users. Choose a plan family carefully: telephony charges and Salesforce features differ.

Overview

PhoneIQ brings business calling, Salesforce CTI and configurable AI voice handling into one product range, but they are distinct buying choices. Office plans focus on telephony; Agent plans add Salesforce-specific tools; AI voice agents have custom pricing. That separation makes it possible to buy for a particular workflow, but means the lowest starting price does not represent every capability.

Core calling includes IVR, business hours, ring groups, extension dialing, recording and local, toll-free and international numbers in 50+ countries. Support for SIP-standard desk phones, PBX integration and bring-your-own-carrier makes PhoneIQ relevant to companies with existing phone infrastructure as well as those using its apps.

Key features

PhoneIQ CTI embeds cloud calling in Salesforce with routing, recording, coaching, analytics, click-to-dial and activity capture. The Agent plans add SMS and MMS for Salesforce, power dialing, after-call work and workflow automations; higher tiers add Salesforce call routing and Sales Engagement. That makes the Agent family the clearer fit for Salesforce sales and service workflows, while Office plans may suit teams that mainly need a business phone system.

The desktop app for PC and Mac combines voice, video and messaging with Salesforce screen pop and power dialing. iOS and Android apps support business calls and sync interactions with Salesforce. A browser-based Admin Portal manages users, devices and numbers, while Analytics dashboards can be filtered by date, department, queue or user.

AI agents answer calls on a real business number and can turn conversations into appointments or qualified leads. Businesses can tailor services, policies, tone, call flows, systems and handoffs; English and Spanish can have separate routing and handoff rules. The same assistant can respond on the business’s WhatsApp number. These are custom-priced agents with setup, usage and ongoing tuning, so they should be treated as an additional service, not assumed to come with an Office or Agent plan.

Connected tools include scheduling, hospitality, payments and service platforms such as Calendly, OpenTable, Square, Toast, Housecall Pro and ServiceTitan, as well as Salesforce and HubSpot. That range is useful for businesses whose call handling needs to connect to appointment or customer workflows.

Pricing

PhoneIQ is paid, with no free plan. The CTI trial lasts 7 days and includes free calling and one local number. Office prices are billed annually; Agent prices are billed monthly.

PhoneIQ Office Standard: $11 a month, billed annually. Includes multilevel IVR, call queues, automatic recording, desktop and mobile apps, warm and blind transfer, and call reporting. It is the lowest-cost fit for core business calling, but lacks the higher tiers’ supervisor tools and local presence.

PhoneIQ Office Premium: $17 a month, billed annually. Adds local presence, voicemail drop, a live supervisor console, and monitor, whisper and barge features. It is better suited to teams with supervisors or outbound calling needs.

PhoneIQ Office Enterprise: $26 a month, billed annually. Adds unlimited US and Canada calling, periodic on-hold announcements, dedicated account management and C-Sat surveys. It is the Office tier to consider when predictable North American calling matters; unlimited flat-rate US and Canada calling is exclusive to Enterprise.

PhoneIQ Agent Standard: $33 a month, billed monthly. Adds SMS and MMS for Salesforce, power dialer, after-call work, workflow automations, reporting and analytics alongside core calling features. It fits Salesforce teams needing CRM-linked calling workflows.

PhoneIQ Agent Premium: $66 a month, billed monthly. Adds Salesforce call routing, voicemail drop, local presence, supervisor monitoring tools and Sales Engagement. Choose it when those sales and oversight features justify the higher monthly price.

PhoneIQ Agent Enterprise: $99 a month, billed monthly. Adds unlimited US and Canada calling, periodic on-hold announcements, dedicated account management and C-Sat surveys to Premium. It is the Agent option for teams that need those enterprise features and flat-rate North American calls.

Custom AI voice agents: custom pricing for setup, usage and ongoing tuning, with real phone numbers.

Standard and Premium telephony calling is billed separately per minute using prepaid calling credits; the unlimited US and Canada allowance applies only to Enterprise. That distinction can outweigh the lower entry price for teams with substantial calling volume. CTI plans include Help Center access, email and phone support, and one-to-one onboarding and implementation.

Platforms

PhoneIQ runs on Android, iOS, macOS, web and Windows. Cloud deployment, Salesforce integration, screen pop, click-to-dial and in-call controls support a Salesforce-centered setup, while desk-phone and PBX options accommodate existing telephony environments. PhoneIQ warns that 911 service may not be provided or available on some software applications and softphones; users should use traditional wireline or cellular alternatives for emergency calls.

Phone IQ, Inc. says it takes reasonable steps to protect data and transfers personal data to the United States for processing. It describes GDPR rights to access, correct, delete or restrict personal data. Businesses with jurisdictional or emergency-calling requirements should account for these terms before deployment.

Who it's for

PhoneIQ is a strong candidate for businesses that want Salesforce embedded calling, reporting and sales or supervisor workflows alongside business telephony. Office plans are the more natural fit for teams prioritizing phone-system functions; Agent plans serve Salesforce workflows. AI agents may suit businesses looking to automate call handling or WhatsApp responses, provided custom pricing fits their budget. It is less compelling for organizations seeking a free plan or predictable calling costs below Enterprise.

Pros and cons

Pro: The Office range starts at $11 a month billed annually, with core calling, apps and call reporting.

Pro: Agent tiers add Salesforce-focused features including call routing, activity capture, power dialing and workflow automations.

Pro: AI agents support tailored call flows, English and Spanish routing, and WhatsApp on the business’s number.

Con: Standard and Premium calling is charged per minute through prepaid credits, making the entry price an incomplete guide to calling costs.

Con: Unlimited US and Canada calling is restricted to Enterprise, at $26 a month for Office or $99 a month for Agent.

Con: AI agent pricing is custom, with setup, usage and ongoing tuning to budget separately.

Con: Some software apps and softphones may not provide 911 service, so emergency calling requires another option.

Alternatives

KalliopeCTI is worth considering for buyers who want a free mode and desktop support across Windows, macOS and Ubuntu.

Telair Click to Call CTI may suit teams seeking a paid alternative with a stated annual plan that includes unlimited Canada and US calling.

Jet Interactive offers a free plan and a pay-per-tracking-number option for buyers focused on call tracking.

Fastcall is another paid Salesforce option with a free trial; its Essential plan has a 10-user minimum and monthly usage charges.

ICTContact may appeal to buyers considering self-hosted deployment or a stated five-agent Enterprise Edition license.

XPhone Connect, ansitel TAPI und CTI Client and Avaya Aura Private Cloud are also alternatives to compare.

Browse Computer Telephony Integration Software or Voicemail Drop Software for more options by category.

Verdict

PhoneIQ is best for organizations that want Salesforce-linked calling and configurable telephony rather than a standalone dialer. Its mix of Office and Agent tiers, broad calling features and optional AI handling is the main reason to choose it. Look elsewhere if you need a free plan, flat-rate North American calling at a lower tier, or guaranteed 911 access through a softphone.