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intelli-CTi

intellicti.com

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Spec score 8.0 #9 of 22 in Computer Telephony Integration Software

What it is

intelli-CTi connects CRM applications with telephone systems so callers’ information and history can appear during calls. Its product pages describe integrations for Microsoft Dynamics 365 and Infor CRM SLX. For Dynamics 365, inbound caller recognition links calls to relevant CRM information, while users can dial CRM contacts with a click. After a call, touchpoints can be brought together for notes, follow-ups and closing the call. Dynamics 365 also records inbound and outbound interactions with call metrics and related CRM context. The Infor CRM feature page lists TAPI, TSAPI, CSTA, MiTAI and OAI interfaces, including VoIP. The product includes screen pops, click-to-dial, in-call controls and a browser extension. It runs on web and Windows with hybrid deployment; server and client requirements include Windows operating systems and Microsoft .NET Framework 4.8. Dynamics 365 integration supports OAuth and multi-factor authentication. A time-limited trial can be requested, but no duration is stated. The maker presents intelli-CTi for sales, call centers, support desks and customer service teams. Pricing is on request, with listed per-user and provisioning charges.

Spec sheet

Product
intelli-CTi integrates CRM applications with telephone systems to surface caller information and history during calls.Read 4 Oct 2026 · intellicti.com
Intended users
The maker presents intelli-CTi for sales, call centers, support desks, and customer service teams.Read 4 Oct 2026 · intellicti.com
Trial
A trial can be requested, and the maker says its team provides a fully working demo/trial version with a time-limited licence for testing with a phone system.Read 4 Oct 2026 · intellicti.com
Headquarters
Winchester, Hampshire, United KingdomRead 28 Sep 2026 · intellicti.com
Deployment requirements
The server and client requirements list Windows operating systems and Microsoft .NET Framework 4.8.Read 4 Oct 2026 · intellicti.com
Dynamics authentication
The system requirements page says Dynamics 365 integration supports OAuth and multi-factor authentication.Read 4 Oct 2026 · intellicti.com
Inbound calls
For Dynamics 365, inbound caller recognition identifies the caller and associates the call with relevant CRM information.Read 4 Oct 2026 · intellicti.com
Outbound calls
Users can dial CRM contacts directly with a single click.Read 4 Oct 2026 · intellicti.com
Post-call workflow
Post-call processing brings call touchpoints into one pane for capturing notes, managing follow-ups, and closing off calls.Read 4 Oct 2026 · intellicti.com
Reporting
Inbound and outbound call interactions are statistically recorded in Dynamics 365 with call metrics and related CRM context.Read 4 Oct 2026 · intellicti.com
Support limitation
For telephone systems designated as Limited Support, telephony integration support is best-effort and fixes are not guaranteed; the current core application and CRM integration remain fully supported.Read 4 Oct 2026 · intellicti.com
Supported CRM integrations
The product pages describe integrations for Microsoft Dynamics 365 and Infor CRM SLX.Read 4 Oct 2026 · intellicti.com
Telephony interfaces
The Infor CRM feature page lists TAPI, TSAPI, CSTA, MiTAI, and OAI interfaces, including VoIP.Read 4 Oct 2026 · intellicti.com
Trial duration
The trial page describes the licence as time-limited but does not state the trial duration.Read 4 Oct 2026 · intellicti.com

Plans and prices

Broadsoft Connector $7 a month Per user per month; required per user for Broadsoft hosted systems Broadsoft hosted systems Read 4 Oct 2026 · intellicti.com
Named User $13.50 a month Per user per month; minimum 10 users and 12-month initial subscription, then rolling monthly Minimum 10 licensed users · minimum 12-month initial term Read 4 Oct 2026 · intellicti.com
Cloud Provisioning $1,075, paid once One-off charge per site/instance Per site/instance Read 4 Oct 2026 · intellicti.com
On-site Provisioning $1,075, paid once One-off charge per site/instance Per site/instance · onsite assistance charged at standard rates Read 4 Oct 2026 · intellicti.com
Site Provisioning - Mitel $1,625, paid once One-off charge per site/instance Per site/instance · additional sites require 50% of original provisioning fee Read 4 Oct 2026 · intellicti.com

Every intelli-CTi plan and price →

Strong points and limits

Strong points

  • Inbound caller recognition for Dynamics 365
  • Click-to-dial from CRM contacts
  • Post-call notes and follow-up workflow
  • Supports OAuth and multi-factor authentication
  • Time-limited trial can be requested

Limits

  • No free plan
  • Limited Support phone systems have best-effort integration support
  • Named User plan requires at least 10 users

Who it suits

intelli-CTi is presented for sales teams, call centers, support desks and customer service teams using Dynamics 365 or Infor CRM SLX with supported phone systems.

Verdict

intelli-CTi links CRM records to calling tasks, including inbound recognition and post-call work. Confirm CRM and phone-system compatibility, support status and applicable per-user or provisioning charges before choosing a plan.

Where Specifiction places it

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