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SPECIFICTION
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Fastcall

fastcall.com

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Spec score 8.4 #4 of 22 in Computer Telephony Integration Software

What it is

Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).

Spec sheet

Product
Fastcall is a Salesforce-native communications platform for voice, messaging and automatic activity logging.Read 30 Sep 2026 · fastcall.com
Audience
Fastcall describes its team as Salesforce subject matter experts and its service as dedicated to Salesforce users.Read 30 Sep 2026 · fastcall.com
Trial
The product is advertised as free to try for 14 days and cancellable anytime.Read 30 Sep 2026 · fastcall.com
API
The Subscriber API is exposed through Apex, Salesforce Flows and Salesforce REST API actions.Read 30 Sep 2026 · fastcall.com
Integrations
Documented Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel and Einstein Bots.Read 30 Sep 2026 · fastcall.com
Security
Fastcall says it implements commercially reasonable technical and organizational safeguards but cannot guarantee absolute security.Read 30 Sep 2026 · fastcall.com
Support
Fastcall asks subscribers to open a support case within the app for the fastest service.Read 30 Sep 2026 · fastcall.com
Founded
2007Read 28 Sep 2026 · fastcall.com
Agentforce
Agentforce can use Fastcall to make calls, send messages and handle IVR interactions inside Salesforce.Read 30 Sep 2026 · fastcall.com
Calling
The product supports inbound and outbound calls, click-to-dial, list dialing, voicemail drop, call recording and transcription.Read 30 Sep 2026 · fastcall.com
Messaging
Users can send and receive SMS/MMS and WhatsApp messages directly from Salesforce, with activity logged there.Read 30 Sep 2026 · fastcall.com
Mobile
Fastcall integrates with Salesforce Mobile and automatically logs calls made from the Salesforce mobile interface.Read 30 Sep 2026 · fastcall.com
Origin
Fastcall411 was founded in 2007 as a local search phone-directory company and later moved into Salesforce consulting and telephony.Read 30 Sep 2026 · fastcall.com
Requirement
Fastcall requires an active Salesforce subscription.Read 30 Sep 2026 · fastcall.com
Telephony
Fastcall connects to Twilio; a Twilio subaccount is created for phone-number allocation and pay-as-you-go minutes.Read 30 Sep 2026 · fastcall.com

Plans and prices

Essential $30 a month monthly per user · 10 user minimum · monthly usage charges apply · active Salesforce subscription required Read 30 Sep 2026 · fastcall.com
Pro $60 a month monthly per user · 10 user minimum · monthly usage charges apply · active Salesforce subscription required Read 30 Sep 2026 · fastcall.com
Custom Priced on request 10 user minimum · custom features and integrations Read 30 Sep 2026 · fastcall.com

Every Fastcall plan and price →

Strong points and limits

Strong points

  • Supports inbound and outbound calling.
  • Logs SMS, MMS, and WhatsApp activity in Salesforce.
  • Works with listed Salesforce integrations, including Agentforce.
  • Offers a 14-day trial.
  • Subscriber API is available through Salesforce tools.

Limits

  • Requires an active Salesforce subscription.
  • Essential and Pro have a 10-user minimum.
  • Monthly usage charges apply.
  • No free plan.

Who it suits

Fastcall suits Salesforce users who want calls and messaging recorded in their CRM workflows. It requires an active Salesforce subscription and has a 10-user minimum on the listed Essential and Pro plans.

Verdict

Fastcall brings voice and messaging into Salesforce, with activity logging and several documented integrations. Consider the Salesforce subscription requirement, user minimums, and usage charges alongside the listed plan prices.

Where Specifiction places it

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