Telair Click to Call CTI

Telair Click to Call CTI is a browser extension for placing calls from webpage numbers and keeping CRM contact context alongside them. It is best suited to organizations already using TELAIR telephony and one of the supported CRMs. The workflow is useful for call-heavy teams, but eligibility and setup make it a poor fit as a standalone dialing tool.

Overview

Click a phone number on a webpage, answer the call initiated on a registered SIP device or TELAIR Connect, and the extension dials the selected number. During active calls, it can surface matching caller or contact information in a web CRM; users can also add notes to CRM records for incoming and outgoing calls. That reduces manual number copying and helps keep call context with customer records, though answering the device call before the number is dialed adds a step.

The extension works with registered SIP devices and TELAIR Connect. TELAIR's installation guide ties it to Triton Series systems and Plus Tier subscriptions, and setup requires an address from TELAIR support plus a Connect username and password. Buyers should confirm subscription and system eligibility before choosing it.

Key features

Web dialing and CRM context

Click-to-dial, screen pops, and in-call controls bring dialing and customer context into the browser workflow. Compatible CRMs are Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. The direct CRM notes are useful for teams that want call records captured alongside existing customer histories; organizations using another CRM will not get that integration path.

Connect and telephony

Connect is available in a browser, on Windows, Mac, and Linux desktops, and through iOS and Android apps. TELAIR describes it as supporting voice and video calls, messaging, and conferencing, with secure one-to-one and group chat. The Cloud Softphone apps require iOS 13.0 or later or Android 6.0 or later, and activation requires a QR code from support. These options cover common desktop and mobile environments, but mobile onboarding depends on TELAIR.

The broader Hosted PBX service includes Canada and US phone numbers and unlimited Canada and US calling, voicemail to email, multi-level auto attendant, call recording, hunt groups, call parking, and time-based routing. It also offers a dashboard for managing users, call flows, performance, and analytics. Those capabilities make the CTI more compelling as part of a wider phone system than as a narrowly purchased extension.

TELAIR also lists Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Teams direct routing, Microsoft Entra ID provisioning and single sign-on, and a REST API among Hosted PBX integrations. These are broader service integrations; the CTI extension's compatible CRM list is the narrower set above. Hosted PBX historical analytics are retained for up to two years. TELAIR states that Standard plans have a 99.99% uptime SLA, with automatic failover and geo-redundant data centers. It says it is Canadian-owned and operated, runs data centers across Canada, and keeps customer data in Canada.

Pricing

TELAIR's Hosted PBX plans are paid, with no free plan. The prices below are billed annually.

PlanPriceWhat it includesBest fitStandard Plans$13 a month (billed billed annually)All core PBX features, unlimited Canada & US calling, basic call queues and analytics, and mobile and desktop apps.Organizations that need core calling and basic queue and analytics features.Plus Plans$27 a month (billed billed annually)Everything in Standard, advanced call center features, AI transcription and summarization, CRM integrations, and API access.Teams that need the listed CRM and API capabilities or more advanced call center tools.Standard is the lower-cost route to core Hosted PBX calling, but it gives up the advanced call center features, AI transcription and summarization, CRM integrations, and API access included in Plus. The extension's eligibility is tied to Triton Series systems and Plus Tier subscriptions, so Standard's lower price should not be taken to mean it qualifies for Click to Call CTI. Confirm the required tier with TELAIR before purchasing.

Platforms

The extension is a browser-based tool, with download links for Chrome-based browsers and Microsoft Edge. It depends on a registered SIP device or TELAIR Connect for calls. Connect runs in a browser, on Windows, Mac, and Linux desktops, and on iOS and Android; the Cloud Softphone apps require the stated minimum operating-system versions and support-provided QR activation. The service is cloud deployed.

Who it's for

This is a sensible fit for organizations on a TELAIR Triton Series system and Plus Tier subscription that use one of the supported CRMs and want to start calls from browser pages while viewing and updating CRM records. It is less suitable for buyers who need an independent dialer, use an unsupported CRM, or want to avoid a support-dependent setup and mobile activation process.

Pros and cons

Pros: Web click-to-dial avoids manually transferring numbers to a phone; CRM screen pops and call notes keep customer context close to calls.

Pros: Eight named CRM systems are supported, and calls can use registered SIP devices or Connect.

Pros: Connect spans browser, desktop, and mobile platforms, while Hosted PBX includes a broad set of calling features and Canada/US calling.

Cons: Clicking a number does not dial it immediately; the user must answer the device call first.

Cons: Triton Series and Plus Tier eligibility, plus setup credentials and address from TELAIR, create prerequisites that may rule out otherwise interested teams.

Cons: Cloud Softphone activation requires a QR code from support, adding a support dependency to mobile setup.

Alternatives

KalliopeCTI is worth considering when a free option is the priority: it has a free plan and supports Windows, macOS, Ubuntu, Android, and iOS. PhoneIQ is an alternative for buyers seeking a paid service with a free trial; its Office Standard plan is $11 a month billed annually and includes multilevel IVR, call queues, automatic call recording, and desktop and mobile apps.

Jet Interactive may suit teams looking for call tracking on a per-number basis: its Pay Per Call tracking number plan is A$10 a month per tracking number, with calls charged at 6¢/min and month-to-month terms, AUD ex GST. Fastcall is a Salesforce-focused alternative to assess if that CRM is central to the workflow; its Essential plan is $30 a month, billed monthly, per user, with a 10-user minimum, usage charges, and an active Salesforce subscription requirement.

ICTContact is another paid option with a free plan and trial; its Enterprise Edition is $399 a month for a one-time licence with five agents, while Service Provider is $1,500 a month for 20 agents. XPhone Connect may be relevant to buyers considering a yearly software subscription with user-specific licensing; its price is not published. ansitel TAPI und CTI Client is another paid CTI client with a free trial and Windows and API platforms. Avaya Aura Private Cloud is another paid option with pay-per-user pricing and no stated user scalability limit.

For more choices, see Computer Telephony Integration Software.

Verdict

Choose Telair Click to Call CTI if your organization already qualifies for the TELAIR system and subscription and needs webpage dialing tied to one of its supported CRMs. The strongest reason to choose it is the combination of browser calling, CRM lookup, and direct call notes within a broader Hosted PBX setup. Look elsewhere if you need a standalone dialer or cannot meet the Triton Series and Plus Tier prerequisites.