Avaya Experience Platform vs Telair Click to Call CTI
Avaya Experience Platform
avaya.comTelair Click to Call CTI
telair.netSide by side
| Figure | Avaya Experience Platform | Telair Click to Call CTI |
|---|---|---|
| Price from | $48/mo | $13/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 8.2 (#6) |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | Click to Call CTI turns phone numbers on web pages into clickable links that start calls. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.