Jet Interactive

Overview

Jet connects calls with campaigns, ads and keywords, including through dynamic number insertion, while also providing hosted PBX, IVR, call queues, voicemail and softphones. This makes it a broader option than a tracking-only product for teams that need to route and review calls as well as attribute them.

Jet Call Vault records and transcribes calls, texts and voicemail, then makes them searchable in Jet Hub. CRM Sync can log calls in real time, match contacts and de-duplicate records. The service has operated since 2006 and is headquartered in Sydney.

Key features

• Marketing attribution: Dynamic number insertion, keyword-level tracking and landing-page tracking help connect phone enquiries to marketing activity. This is useful for agencies and businesses measuring campaign performance.
• Call handling: Hosted PBX, call flows, IVR, queues, voicemail and softphones cover routine business-phone needs alongside tracking.
• Searchable records: Call Vault recording and transcription across calls, texts and voicemail make past interactions easier to retrieve in Jet Hub; recording and AI summaries are included in the tracking bundle plans described below.
• Integrations and CRM: Jet lists 36+ native integrations, including Google Ads, GA4, Meta, HubSpot, Microsoft Ads and Salesforce, plus a REST API and webhooks. Enterprise customers can use webhook-based integrations and custom API connections.
• Support and setup: Australian-based support is offered through a help centre, email, phone and portal live chat during business hours. Onboarding is included with all plans.

Pricing

Jet uses month-to-month pricing in AUD ex GST for the plans below. The entry tracking option is priced per number, while phone services are priced per user and CRM Sync per account, so the monthly total depends on how a team is structured.

• Pay Per Call tracking number — 10.00 AUD per month per tracking number: One 1300, 1800, local or mobile number; calls are charged at 6¢/min. Integrations and recording are add-ons. This is the leanest route to a trackable number, but call minutes are not included.
• Business Phone — 25.00 AUD per month per user: 1,000 calls and SMS per user, desk phones, softphones, a mobile app, call routing and reporting. It fits teams prioritising phone service over marketing attribution.
• Call tracking bundle (3 numbers) — 25.00 AUD per month: Three numbers, unlimited inbound calls, dynamic numbers and GA4, recording and AI summaries. It is a compact tracking bundle, subject to the answering condition below.
• Cloud Mobile — 35.00 AUD per month per user: 1,000 calls and SMS per user, iOS, Android and desktop apps, and free number porting. Choose it when staff need mobile and desktop calling rather than the Business Phone's desk-phone emphasis.
• Call tracking bundle (4 numbers) — 35.00 AUD per month: Four numbers with the same stated bundle features as the three-number option.
• CRM Sync — 40.00 AUD per month per account: Logs calls as activities, attaches recording and AI summaries, and includes contact matching and de-duplication. It suits teams focused on keeping CRM records current.
• Call tracking bundle (5 numbers) — 45.00 AUD per month: Five numbers with unlimited inbound calls, dynamic numbers and GA4, recording and AI summaries.

Tracking bundles include unlimited inbound calls up to 1,000 calls per month. Calls must be answered on a Jet App or Jet Business Phone; otherwise an additional $40/mo applies. This condition may undermine the apparent simplicity of an unlimited-call bundle for teams answering calls through other arrangements. The per-number plan instead charges 6¢/min and makes integrations and recording add-ons, while the per-user phone plans cap calls and SMS at 1,000 per user. Included call minutes are 0 minutes/mo.

Platforms

Jet supports Android, iOS, macOS, web, Windows and API access. Its mobile apps are distributed through the App Store and Google Play Store, and desktop softphone versions are maintained on its downloads page.

Who it's for

Jet says it serves sole traders, small teams, multi-site enterprises and marketing agencies in Australia. It is a particularly good fit where campaign attribution, call handling and CRM logging need to work together. A business seeking only inexpensive calling, or one unable to answer bundle calls through a Jet app or Business Phone, should weigh the per-user limits and extra bundle charge before committing.

Pros and cons

• Pros: Attribution, telephony, searchable call records and CRM logging sit in one service, reducing the need to assemble separate tools for those jobs.
• Pros: Bundle tiers scale from three to five numbers and include recording and AI summaries, with month-to-month terms.
• Pros: Included onboarding and Australian-based support give local teams practical setup and help channels.
• Cons: The cheapest tracking plan excludes integrations and recording, and bills calls at 6¢/min.
• Cons: Bundled unlimited inbound calling is capped at 1,000 calls monthly and carries an additional $40/mo charge if calls are not answered on a Jet App or Jet Business Phone.
• Cons: Phone plans are per user and include 1,000 calls and SMS per user, so larger teams need to account for seat-based costs and quotas.

Alternatives

Nimbata is worth considering for a call-tracking-focused option with a free Entry tier that includes online and offline tracking, pre-built marketing reports, spam filtering and one call flow; its Pro plan is 35.00 USD per month. Teldrip offers a free, pay-as-you-go Pulse PAYG (Starter) plan with no monthly base charge or minimums, but paid add-ons apply for RTB, Ping Post and Trust & Safety. Auditcall has a free account with unlimited users and teams, all features unlocked and no platform fee or contract, alongside pay-as-you-go minutes. For teams seeking a paid virtual phone plan, LimeCall starts with a 7.50 USD per month plan billed yearly for one user and one US, UK or Canada number, with unlimited inbound and outbound calling to the US and UK. CallRail offers a paid Lead Tracking plan at 50.00 USD per month plus additional usage, with five numbers and 250 minutes. Convirza has a 29.00 USD per month Starter plan with an additional $3.00 per number and $0.08 per minute. AvidTrak offers a 15.00 USD per month Starter plan with five local numbers and 500 local minutes. Call Tracker has a 37.00 USD per month Starter plan plus usage, with ten numbers, 500 minutes and 100 texts included. The Call Tracking Software and Computer Telephony Integration Software lists are useful for comparing more options by category.

Verdict

Choose Jet Interactive if an Australian business needs call attribution, telephony, searchable recordings and CRM logging under one roof, and can work within the bundle answering rules or per-user limits. Look elsewhere if you need a tracking number without per-minute charges or cannot route bundle calls through Jet's apps or Business Phone.