Avaya Experience Platform vs Jet Interactive
Avaya Experience Platform
avaya.com
Jet Interactive
jetinteractive.com.auSide by side
| Figure | Avaya Experience Platform | Jet Interactive |
|---|---|---|
| Price from | $48/mo | A$10/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 12 |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 8.6 (#3) |
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Jet says it serves Australian businesses ranging from sole traders and small teams to multi-site enterprises and marketing agencies. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The integrations page lists 36+ native integrations, REST API and webhooks, including Google Ads, GA4, Meta, HubSpot, Microsoft Ads and Salesforce. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Jet offers Australian-based support by help centre, email, phone and portal live chat during business hours; onboarding is included with all plans. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Jet Interactive
- Call Recording & AI summariesA$10 a month
- Local Call Tracking Pay Per CallA$10 a month
- Pay Per Call tracking numberA$10 a month
- Business PhoneA$25 a month
- Call tracking bundle (3 numbers)A$25 a month
- Local Call Tracking BundleA$25 a month
- Call tracking bundle (4 numbers)A$35 a month
- Cloud MobileA$35 a month
- CRM SyncA$40 a month
- SIM 29A$40 a month
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Jet Interactive
Jet Interactive provides call tracking and cloud telephony on its own Australian telco network. Its call tracking links calls to campaigns, ads and keywords, including through dynamic number insertion. Call handling includes hosted PBX, call flows, IVR, queues, voicemail and softphone apps. Jet Call Vault records and transcribes calls, texts and voicemail, which can be searched in Jet Hub. The integrations page lists 36+ native integrations, REST API and webhooks, including Google Ads, GA4, Meta, HubSpot, Microsoft Ads and Salesforce. CRM Sync logs calls in real time and matches contacts. Listed plans include a Pay Per Call tracking number for A$10 a month per number, with calls charged at 6¢/min, and Business Phone for A$25 per user per month; both are month to month and ex GST. Onboarding is included with all plans. Australian-based support is available by help centre, email, phone and portal live chat during business hours. Call-tracking bundles include unlimited inbound calls up to 1,000 calls per month; calls must be answered on a Jet App or Jet Business Phone, or an additional $40/mo applies.