ICTContact vs Jet Interactive
ICTContact
ictcontact.com
Jet Interactive
jetinteractive.com.auSide by side
| Figure | ICTContact | Jet Interactive |
|---|---|---|
| Price from | $399/mo | A$10/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 12 |
| Spec score · Computer Telephony Integration Software | 8.4 (#5) | 8.6 (#3) |
| CRM integrations | The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect. | The platform advertises Salesforce, HubSpot and more than 100 other CRM connections. |
| Headquarters | Multan, Pakistan | Sydney, New South Wales, Australia |
| System requirements | The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options. | Android requires version 9 or later; iOS support starts at iOS 14; desktop support includes Windows 10/11 and macOS 11.6 or later. |
Plans
ICTContact
- Enterprise Edition$399 a month
- Service Provider$1,500 a month
- Enterprise Edition$399, paid once
- Service Provider$1,500, paid once
Jet Interactive
- Call Recording & AI summariesA$10 a month
- Local Call Tracking Pay Per CallA$10 a month
- Pay Per Call tracking numberA$10 a month
- Business PhoneA$25 a month
- Call tracking bundle (3 numbers)A$25 a month
- Local Call Tracking BundleA$25 a month
- Call tracking bundle (4 numbers)A$35 a month
- Cloud MobileA$35 a month
- CRM SyncA$40 a month
- SIM 29A$40 a month
In their own words
ICTContact
ICTContact is contact center software for inbound and outbound operations, bringing communications, CRM, IVR, and automation into one platform. It supports voice, SMS, email, WhatsApp, and other digital channels, with screen pop, click-to-dial, and in-call controls. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is available as an add-on. Its AI voice agent can access and update CRM records, arrange callbacks, text callers during a call, and transfer them to a live agent. That agent is included in Service Provider Edition. CRM connections include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, plus other systems using REST or SOAP APIs. Google Dialogflow integration supports AI-powered conversations. Teams can monitor campaigns, calls, queues, and agents in real time and use call-detail and performance reports. Enterprise Edition runs on customer servers, which the maker says lets customers retain ownership of the installation and data. A free community edition and trial are offered. Enterprise Edition is listed at $399 a month for five agents; Service Provider costs $1,500 a month for 20 agents.
Jet Interactive
Jet Interactive provides call tracking and cloud telephony on its own Australian telco network. Its call tracking links calls to campaigns, ads and keywords, including through dynamic number insertion. Call handling includes hosted PBX, call flows, IVR, queues, voicemail and softphone apps. Jet Call Vault records and transcribes calls, texts and voicemail, which can be searched in Jet Hub. The integrations page lists 36+ native integrations, REST API and webhooks, including Google Ads, GA4, Meta, HubSpot, Microsoft Ads and Salesforce. CRM Sync logs calls in real time and matches contacts. Listed plans include a Pay Per Call tracking number for A$10 a month per number, with calls charged at 6¢/min, and Business Phone for A$25 per user per month; both are month to month and ex GST. Onboarding is included with all plans. Australian-based support is available by help centre, email, phone and portal live chat during business hours. Call-tracking bundles include unlimited inbound calls up to 1,000 calls per month; calls must be answered on a Jet App or Jet Business Phone, or an additional $40/mo applies.