Fastcall vs Telair Click to Call CTI
Fastcall
fastcall.comTelair Click to Call CTI
telair.netSide by side
| Figure | Fastcall | Telair Click to Call CTI |
|---|---|---|
| Price from | $30/mo | $13/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Computer Telephony Integration Software | 8.4 (#4) | 8.2 (#6) |
| Product | Fastcall is a Salesforce-native communications platform for voice, messaging and automatic activity logging. | TELAIR Hosted PBX is a cloud phone system with a dashboard for managing users, call flows, performance, and analytics. |
| Security | Fastcall says it implements commercially reasonable technical and organizational safeguards but cannot guarantee absolute security. | TELAIR describes Connect as supporting secure one-to-one and group chat. |
| Support | Fastcall asks subscribers to open a support case within the app for the fastest service. | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. |
Plans
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
In their own words
Fastcall
Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.