Avaya Experience Platform vs intelli-CTi
| Avaya Experience Platform | intelli-CTi | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $48/mo | $7/mo |
| Platforms | api, self-hosted, Web | Web, Windows |
| Free plan | No | |
| Paid from | 48 /user/mo | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Screen pop | Yes | |
| Click-to-dial | Yes | |
| In-call controls | Yes | |
| Browser extension | Yes | |
| Deployment | hybrid | |
| CRM integrations | Microsoft Dynamics 365; Infor CRM SLX (Saleslogix) | |
| Supported phone systems | Avaya Aura Communication Manager; Avaya IP Office; Broadsoft BroadWorks; Cisco Unified Call Manager; Mitel MiVoice Business; NEC SL2100; NEC SV9100; Nextiva; Panasonic KX-NS; Vonage |
Listed together in Best Computer Telephony Integration Software