Fastcall vs PhoneIQ

Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).

PhoneIQ provides cloud business calling across Android, iOS, macOS, web, and Windows. Phone features include IVR, business hours, ring groups, on-demand call recording, extension dialing, and local and toll-free numbers, with international numbers in 50+ countries. A browser-based Admin Portal manages users, devices, and numbers; Analytics provides KPI dashboards filterable by date, department, queue, or user. PhoneIQ CTI embeds calling in Salesforce with routing, recording, coaching, analytics, click-to-dial, and activity capture. Desktop and mobile apps support business calls and Salesforce activity syncing. Its AI voice agents can answer calls on a business number and be configured around services, policies, tone, call flows, systems, and handoff rules. English and Spanish can have separate routing and handoff rules; the same assistant can answer WhatsApp messages on the business’s number. Office Standard costs $11 a month when billed annually. Office Premium costs $17 a month when billed annually, and Office Enterprise costs $26 a month when billed annually. The CTI free trial lasts 7 days and includes calling and one local number.