3CLogic vs Avaya Experience Platform
3CLogic
3clogic.com
Avaya Experience Platform
avaya.comSide by side
| Figure | 3CLogic | Avaya Experience Platform |
|---|---|---|
| Price from | — | $48/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Computer Telephony Integration Software | 8.7 (#1) | 8.7 (#2) |
| Spec score · Contact Center Software | 8.7 (#8) | 8.6 (#12) |
| Spec score · Call Center Software | 8.3 (#38) | 8.7 (#18) |
| Free plan | No | No |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. |
| Outbound dialer | Yes | Yes |
| Security controls | Stated controls include MFA for privileged accounts, least-privilege roles, encryption in transit and at rest, vulnerability scanning, penetration tests, and incident management. | Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.