Best Customer Interaction Analytics Software in 2026
Updated
In short: Twilio Segment is ranked #1 of 29 as of 4 October 2026, ahead of Convin and Jiminny. The best-ranked option with a free plan is Convin. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
When customer conversations span channels, interaction analytics can help teams examine what was said and how customer journeys unfold. Compared on channel coverage, conversation search, intent detection, sentiment analysis and journey analysis, these entries offer criteria for judging the kinds of signals and investigations that matter to your work. Data retention adds context about how long information is kept, while free-plan availability and paid-from pricing help frame cost. Twilio Segment, Convin and Jiminny are among the options to compare, with Avoma and MaestroQA also represented. Think about which channels you need to understand, whether you will search conversations or study journeys, and which listed analysis capabilities suit those needs.
29 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
29ranked
5free plans on this page
$0.01/molowest paid tier
4 Oct 2026last checked
Input list Customer Interaction Analytics Software 25 channels on this page · 50 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromChannel coverageSentiment analysisIntent detectionJourney analysisConversation searchData retention Spec sheet Score
01 Twilio Segment Free plannot statedPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisYesConversation searchYesData retentionnot stated 5/8spec lines stated 7.7
02 Convin Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 0/8spec lines stated 7.5
03 Jiminny Free planYesPaid from42/user/moChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 2/8spec lines stated 7.5
04 Avoma Free planYesPaid from19/user/moChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 2/8spec lines stated 7.2
05 MaestroQA Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 0/8spec lines stated 6.9
06 Qualtrics Free planYesPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 6.9
07 Gong Forecast Free planNoPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 6.8
08 Clootrack Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 6.7
09 Scorebuddy Conversation Analytics Free planNoPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisYesConversation searchYesData retentionnot stated 6/8spec lines stated 6.7
10 Level AI Contact Center Analytics Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 6.6
11 Twilio Conversation Intelligence Free plannot statedPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisYesConversation searchYesData retentionnot stated 5/8spec lines stated 6.6
12 CallMiner Eureka Free plannot statedPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisYesConversation searchYesData retentionnot stated 5/8spec lines stated 6.5
13 Sprinklr Social Listening Free plannot statedPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisnot statedConversation searchYesData retentionnot stated 4/8spec lines stated 6.4
14 Stratifyd Free planNoPaid fromnot statedChannel coverageomnichannelSentiment analysisYesIntent detectionYesJourney analysisYesConversation searchnot statedData retentionnot stated 5/8spec lines stated 6.4
15 Verint Speech Analytics Free plannot statedPaid fromnot statedChannel coveragevoice-onlySentiment analysisYesIntent detectionnot statedJourney analysisYesConversation searchYesData retentionnot stated 4/8spec lines stated 6.4
16 Thematic Free planNoPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 2/8spec lines stated 6.2
17 ASAPP Interaction Intelligence Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 0/8spec lines stated 6.1
18 Observe.AI Conversation Intelligence Free planNoPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 6.1
19 EvaluAgent Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 0/8spec lines stated 5.9
20 Chattermill Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 5.6
21 InMoment Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 5.6
22 Enterpret Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 5.4
23 Medallia Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisYesIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 5.4
24 Modjo Free plannot statedPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 0/8spec lines stated 5.4
25 Cresta Free planNoPaid fromnot statedChannel coveragenot statedSentiment analysisnot statedIntent detectionnot statedJourney analysisnot statedConversation searchnot statedData retentionnot stated 1/8spec lines stated 5.2
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Channel coverage | Sentiment analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Twilio Segment | 7.7 | Free plan | $120/mo | — | — | omnichannel | Yes |
| 2 | Convin | 7.5 | Free plan | Free | — | — | — | — |
| 3 | Jiminny | 7.5 | No | $42/mo | Yes | 42 /user/mo | — | — |
| 4 | Avoma | 7.2 | Free plan | $19/mo | Yes | 19 /user/mo | — | — |
| 5 | MaestroQA | 6.9 | Free plan | $185/mo | — | — | — | — |
| 6 | Qualtrics | 6.9 | Free plan | $420/mo | Yes | — | — | — |
| 7 | Gong Forecast | 6.8 | No | — | No | — | — | — |
| 8 | Clootrack | 6.7 | No | — | — | — | — | Yes |
| 9 | Scorebuddy Conversation Analytics | 6.7 | No | — | No | — | omnichannel | Yes |
| 10 | Level AI Contact Center Analytics | 6.6 | No | — | — | — | — | Yes |
| 11 | Twilio Conversation Intelligence | 6.6 | No | $0.01/mo | — | — | omnichannel | Yes |
| 12 | CallMiner Eureka | 6.5 | No | — | — | — | omnichannel | Yes |
| 13 | Sprinklr Social Listening | 6.4 | No | — | — | — | omnichannel | Yes |
| 14 | Stratifyd | 6.4 | No | $1666.67/mo | No | — | omnichannel | Yes |
| 15 | Verint Speech Analytics | 6.4 | No | — | — | — | voice-only | Yes |
| 16 | Thematic | 6.2 | No | $2083.33/mo | No | — | — | Yes |
| 17 | ASAPP Interaction Intelligence | 6.1 | No | — | — | — | — | — |
| 18 | Observe.AI Conversation Intelligence | 6.1 | No | — | No | — | — | — |
| 19 | EvaluAgent | 5.9 | No | — | — | — | — | — |
| 20 | Chattermill | 5.6 | No | — | — | — | — | Yes |
| 21 | InMoment | 5.6 | No | — | — | — | — | Yes |
| 22 | Enterpret | 5.4 | No | — | — | — | — | Yes |
| 23 | Medallia | 5.4 | No | — | — | — | — | Yes |
| 24 | Modjo | 5.4 | No | — | — | — | — | — |
| 25 | Cresta | 5.2 | No | — | No | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer interaction analytics software is ranked first on Specifiction?
Twilio Segment is ranked #1 of 29 with a score of 7.7. Convin is second and Jiminny third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.
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