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Analytics & Data

Best Customer Interaction Analytics Software in 2026

When customer conversations span channels, interaction analytics can help teams examine what was said and how customer journeys unfold. Compared on channel coverage, conversation search, intent detection, sentiment analysis and journey analysis, these entries offer criteria for judging the kinds of signals and investigations that matter to your work.

  1. 01 Avoma

    Avoma suits teams that need meeting capture, transcription, summaries, and action items across the listed meeting platforms.

    From $19/mo Free plan Web · macOS · iOS · Android
    9.5 Visit Specs
  2. 02 MaestroQA
    From $185/mo Free plan Web · Windows · macOS · API
    9.0 Visit Specs
  3. 03 Convin

    Convin suits contact center teams that need conversation recording and analysis across several channels or languages.

    Free plan Web · iOS · Android · API
    8.8 Visit Specs
  4. 04 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    From $12,500/mo Web · API · Browser extension
    8.5 Visit Specs
  5. 05 Qualtrics

    The free account suits an individual needing a small survey allowance.

    From $420/mo Free plan API
    8.4 Visit Specs
  6. 06 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    From $24/mo Free trial Web · API
    8.3 Visit Specs
  7. 07 Jiminny

    Jiminny suits sales teams that want recorded conversation summaries, CRM-connected insights, and coaching or deal-risk signals.

    From $42/mo Free trial Web · Windows · macOS · iOS
    8.1 Visit Specs
  8. 08 Chattermill

    Chattermill is intended for enterprise CX, insights, product, and customer-support teams that need to analyze feedback across multiple channels.

    Web · API
    7.9 Visit Specs
  9. 09 Clootrack

    Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.

    Free trial Web · API · Self-hosted
    7.9 Visit Specs
  10. 10 Clari Copilot

    Clari presents Copilot for sales representatives, coaching teams, and broader go-to-market or revenue teams that need conversation guidance and CRM-connected buyer signals.

    Web · API
    7.7 Visit Specs
  11. 11 ASAPP Interaction Intelligence

    It suits enterprise customer experience teams and large contact centers managing multiple channels, systems, and governed AI workflows.

    7.6 Visit Specs
  12. 12 Level AI Contact Center Analytics

    It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

    Web · API
    7.6 Visit Specs
  13. 13 Medallia

    Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

    Web · iOS · Android · API
    7.2 Visit Specs
  14. 14 Modjo

    Modjo is designed for revenue teams, with the pricing page describing it as optimal from three sales representatives.

    Web · API · Browser extension
    7.2 Visit Specs
  15. 15 Enterpret
    Web · API
    7.1 Visit Specs
  16. 16 SentiSum
    From $8,333.33/mo Web · API
    7.1 Visit Specs
  17. 17 Thematic
    From $2,083.33/mo Web · API
    7.0 Visit Specs
  18. 18 CallMiner Analyze
    Web
    6.9 Visit Specs
  19. 19 Invoca
    Web · API
    6.9 Visit Specs
  20. 20 Observe.AI Conversation Intelligence
    Web
    6.9 Visit Specs
  21. 21 Salesken
    Web
    6.9 Visit Specs
  22. 22 Stratifyd
    From $1,666.67/mo Web
    6.9 Visit Specs
  23. 23 Verint Speech Analytics

    It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce.

    Web · Self-hosted
    6.7 Visit Specs
  24. 24 Twilio Conversation Intelligence

    It suits teams that need browser-based analysis of conversations across channels.

    From $0.01/mo Free plan Web
    6.6 Visit Specs
  25. 25 EvaluAgent
    Web
    6.3 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Data retention adds context about how long information is kept, while free-plan availability and paid-from pricing help frame cost. Twilio Segment, Convin and Jiminny are among the options to compare, with Avoma and MaestroQA also represented. Think about which channels you need to understand, whether you will search conversations or study journeys, and which listed analysis capabilities suit those needs.

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