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Verint Speech Analytics

verint.com

WebSelf-hosted
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Spec score 6.8 #25 of 37 in Call Center Speech Analytics Software

What it is

Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.

Spec sheet

Purpose
Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights.Read 3 Oct 2026 · verint.com
Intended users
Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics.Read 3 Oct 2026 · verint.com
Integrations
Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders.Read 3 Oct 2026 · verint.com
Security
Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long.Read 3 Oct 2026 · verint.com
Support
Verint describes services including implementation, ongoing support, education, training, and managed services.Read 3 Oct 2026 · verint.com
Headquarters
Melville, New York, USARead 28 Sep 2026 · verint.com
Founded
1994Read 28 Sep 2026 · verint.com
Analytics
Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries.Read 3 Oct 2026 · verint.com
Coverage
The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance.Read 3 Oct 2026 · verint.com
Data handling
Verint says transcription data is not shared with third-party vendors or other customers.Read 3 Oct 2026 · verint.com
GenAI
Embedded Genie Bot lets analysts ask questions about a selected subset of unstructured calls and inspect individual calls to validate insights.Read 3 Oct 2026 · verint.com
PII protection
The PII Redaction Bot automatically detects and redacts sensitive information from voice interactions without an additional product or service subscription.Read 3 Oct 2026 · verint.com
Pricing and demo
Pricing is custom based on business needs, and the product page offers a free demo or consultation request.Read 3 Oct 2026 · verint.com
Sentiment
Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot.Read 3 Oct 2026 · verint.com
Unified player
Its visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view.Read 3 Oct 2026 · verint.com

Plans and prices

Verint Speech Analytics Priced on request Custom pricing based on business needs Read 3 Oct 2026 · verint.com

Every Verint Speech Analytics plan and price →

Strong points and limits

Strong points

  • Analyzes voice interactions and compliance
  • Unified player combines multiple views
  • GenAI questioning with call inspection
  • Automatic PII redaction
  • PBX, CCaaS, CRM, recorder integrations

Limits

  • Voice-only channel coverage
  • Pricing is custom and on request

Who it suits

It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce. Teams needing voice search, sentiment, compliance, and journey analysis are its stated audience.

Verdict

Verint Speech Analytics combines broad voice analysis with search, sentiment, compliance, and GenAI tools. Deployment can be web or self-hosted, while pricing depends on business needs.

Where Specifiction places it

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