MaxContact Auto QA vs Verint Speech Analytics
MaxContact Auto QA
maxcontact.com
Verint Speech Analytics
verint.comSide by side
| Figure | MaxContact Auto QA | Verint Speech Analytics |
|---|---|---|
| Price from | £80/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#4) | 6.8 (#25) |
| Coverage | The product is marketed as analysing 100% of conversations instead of small manual samples. | The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | 1994 |
| Headquarters | Manchester, United Kingdom | Melville, New York, USA |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights. |
| Security | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. | Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long. |
| Support | MaxContact describes UK-centric support as one of its company values. | Verint describes services including implementation, ongoing support, education, training, and managed services. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.