Convin vs Verint Speech Analytics
Convin
convin.ai
Verint Speech Analytics
verint.comSide by side
| Figure | Convin | Verint Speech Analytics |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#2) | 6.8 (#25) |
| Spec score · Customer Interaction Analytics Software | 8.8 (#3) | 6.7 (#23) |
| Founded | 2021 | 1994 |
| Headquarters | Bengaluru, Karnataka, India | Melville, New York, USA |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | Verint describes services including implementation, ongoing support, education, training, and managed services. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.