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MiaRec

miarec.com

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Spec score 8.9 #1 of 37 in Call Center Speech Analytics Software

What it is

MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.

Spec sheet

What it does
MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores.Read 15 Oct 2026 · docs.miarec.com
Deployment
MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available.Read 15 Oct 2026 · miarec.com
Integrations
Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio.Read 15 Oct 2026 · miarec.com
Support
Support is provided through [email protected] and a MiaRec Help Desk ticketing system.Read 1 Oct 2026 · miarec.com
Headquarters
Silicon ValleyRead 28 Sep 2026 · miarec.com
Founded
2013Read 28 Sep 2026 · miarec.com
API and uploads
MiaRec supports drag-and-drop call uploads and automated API integration for pushing recordings into the platform.Read 1 Oct 2026 · miarec.com
API authentication
API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it.Read 15 Oct 2026 · docs.miarec.com
API change
The January 25, 2024 release added REST administration of custom fields, recording custom-field values, and notes in retrieved recordings.Read 15 Oct 2026 · docs.miarec.com
API explorer
Each MiaRec server publishes Swagger UI and an OpenAPI specification at its /api/v2 endpoint.Read 15 Oct 2026 · docs.miarec.com
Auto QA
Auto QA evaluates conversations against scorecards, supplies transcript evidence, and lets supervisors review or override results.Read 15 Oct 2026 · docs.miarec.com
Commercial licensing
Capabilities are licensed as per-user seats, including recording, screen recording, live monitoring, evaluation, and speech analytics seats.Read 15 Oct 2026 · docs.miarec.com
Company founded
MiaRec says it was founded in 2013 by Gennadiy Bezkorovayniy.Read 15 Oct 2026 · miarec.com
Company headquarters
The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA.Read 15 Oct 2026 · miarec.com
Company legal name
The company identifies itself as MiaRec, Inc.Read 15 Oct 2026 · miarec.com
Company size
LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California.Read 15 Oct 2026 · linkedin.com
Compliance claims
MiaRec states that its controls support PCI-DSS, HIPAA, GDPR, MiFID II, and other regulatory requirements.Read 15 Oct 2026 · miarec.com
Conversation analytics
Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights.Read 1 Oct 2026 · miarec.com
Conversation ingestion
Conversations can enter through real-time recording, telephony synchronization, bulk import, or manual web upload.Read 15 Oct 2026 · docs.miarec.com
Custom insights
Organizations can define AI prompts that extract custom data points such as call reason, satisfaction, or missed sales opportunities.Read 15 Oct 2026 · docs.miarec.com
CX metrics
MiaRec calculates CSAT, NPS, and effort scores directly from conversation content instead of surveys.Read 1 Oct 2026 · miarec.com
Encryption
Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext.Read 15 Oct 2026 · docs.miarec.com
Installation scope
The installation guide covers hardware requirements, architecture, installation, updates, and post-installation tasks.Read 15 Oct 2026 · docs.miarec.com
Limit: contract minimum
The pricing FAQ requires an annual contract and a 25-user minimum.Read 15 Oct 2026 · miarec.com
Limit: independent review depth
GetApp shows only one verified review and says no pricing information is available in its pricing section.Read 15 Oct 2026 · getapp.com
Limit: plan gating
API, MCP, webhook integrations, bulk export, and several governance features are limited to the Enterprise tier in the pricing matrix.Read 15 Oct 2026 · miarec.com
Limit: roadmap dependency
Relationship Management is described in the documentation as still being on the product roadmap.Read 15 Oct 2026 · docs.miarec.com
Notable news
MiaRec announced in February 2023 that its Webex Contact Center integration became available through Cisco Webex AppHub.Read 15 Oct 2026 · miarec.com
Other integration method
Recorded audio can also be dragged into the dashboard or pushed automatically through an API.Read 15 Oct 2026 · miarec.com
Praise: integration and usability
The sole G2 reviewer praised the platform as easy to implement and integrate, reliable, and able to reduce manual work.Read 15 Oct 2026 · g2.com
Praise: support and features
Gartner Peer Insights displays a favorable MiaRec Auto QA review titled “Cutting-edge features deliver results, amazing customer service.”Read 15 Oct 2026 · gartner.com
Product purpose
MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights.Read 1 Oct 2026 · miarec.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on Gartner Enterprise Reviews
4.9 out of 5 from 21 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · getapp.com
Relationship management
Relationship Management updates records, creates follow-ups, and captures buying signals and service issues after calls.Read 1 Oct 2026 · miarec.com
REST API
The REST API v2 uses HTTP and JSON and exposes calls, users, groups, roles, tenants, extensions, clients, custom fields, encryption keys, evaluations, reports, and usage metrics.Read 15 Oct 2026 · docs.miarec.com
Screen recording
A separately licensed Windows client captures agent desktops and links video to the related conversation.Read 15 Oct 2026 · docs.miarec.com
Security controls
The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing.Read 15 Oct 2026 · miarec.com
Sentiment
MiaRec provides overall, agent, and customer sentiment scores with written explanations.Read 15 Oct 2026 · docs.miarec.com
SOC 2 posture
MiaRec says it follows SOC 2 security standards and is working toward SOC 2 certification.Read 1 Oct 2026 · miarec.com
Summaries
The analytics engine creates a short AI-written digest for each conversation.Read 15 Oct 2026 · docs.miarec.com
System documentation
The documentation portal includes overview, user, administration, system-operator, installation, integration, REST API, and release-note guides.Read 15 Oct 2026 · docs.miarec.com
Target users
Conversation Analytics is intended for contact centers, AI-adopting teams, and leaders needing an organization-level view of customer conversations.Read 1 Oct 2026 · miarec.com
Topics
Automatic topic detection provides dashboard trends and searchable topic filters.Read 15 Oct 2026 · docs.miarec.com
Transcription
Transcripts are speaker separated, timestamped, searchable, downloadable, and available in multiple languages.Read 15 Oct 2026 · docs.miarec.com
Transcription dependency
Transcription uploads audio to MiaRec, Azure, or Google speech services, so the server needs outbound HTTPS access.Read 15 Oct 2026 · docs.miarec.com
Transcription storage
MiaRec estimates 3–5 KB of database storage per minute of transcribed audio.Read 15 Oct 2026 · docs.miarec.com

Plans and prices

Essentials $25 a month per user per month; annual contract; 25-user minimum 3 months storage · 1,500 minutes/user/month · multilingual transcription · summaries · sentiment · standard support Read 15 Oct 2026 · miarec.com
Professional $35 a month per user per month; annual contract; 25-user minimum 13 months storage · 2,500 minutes/user/month · call reason/outcome detection · CX metrics · custom reports · priority support Read 15 Oct 2026 · miarec.com
Enterprise $50 a month per user per month; annual contract; 25-user minimum 3 years storage · 5,000 minutes/user/month · up to 50 topics · up to 10 custom insights · API/MCP · scheduled reports · dedicated customer success manager Read 15 Oct 2026 · miarec.com

Every MiaRec plan and price →

Strong points and limits

Strong points

  • Transcribes and summarizes customer conversations
  • Auto QA provides scoring and coaching insights
  • Calculates CSAT, NPS and effort from conversation content
  • Includes call redaction and role-based audit controls

Limits

  • Plans require a 25-user minimum
  • Plans require an annual contract
  • SOC 2 certification is still in progress

Who it suits

MiaRec suits contact centers and AI-adopting teams seeking an organization-level view of customer conversations. It also targets leaders who need interaction quality workflows and customer experience metrics.

Verdict

MiaRec combines conversation analysis, QA workflows and post-call relationship updates. Its listed plans have an annual commitment and a 25-user floor, which matter for smaller teams.

Where Specifiction places it

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