3CLogic vs MiaRec
3CLogic
3clogic.comMiaRec
miarec.comSide by side
| Figure | 3CLogic | MiaRec |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Call Center Speech Analytics Software | 8.7 (#5) | 8.9 (#1) |
| Company headquarters | 3CLogic lists its headquarters at 500 N. Washington Street #10954, Rockville, Maryland 20849. | The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA. |
| Company size | LinkedIn places 3CLogic in the 51–200 employee range. | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. |
| Founded | LinkedIn and G2 identify 2005 as the company’s founding year. | 2013 |
| Headquarters | Rockville, Maryland, United States | Silicon Valley |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Rating on G2 | 4.5 out of 5 from 50 reviews | 5.0 out of 5 from 1 review |
| Rating on GetApp | 4.3 out of 5 from 49 reviews | 5.0 out of 5 from 1 review |
| Security controls | Stated controls include MFA for privileged accounts, least-privilege roles, encryption in transit and at rest, vulnerability scanning, penetration tests, and incident management. | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
| What it does | 3CLogic provides a voice-first, AI-powered cloud contact-center platform embedded in CRM and service-management systems. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.