Convin vs MiaRec
Convin
convin.aiMiaRec
miarec.comSide by side
| Figure | Convin | MiaRec |
|---|---|---|
| Price from | Free | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#2) | 8.9 (#1) |
| Spec score · Contact Center Quality Assurance Software | 8.8 (#2) | 8.8 (#3) |
| Spec score · Call Center Quality Management Software | 8.8 (#3) | 8.9 (#2) |
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Encryption | Convin says customer data, including recordings, transcripts, and passwords, is encrypted and access points use SSL. | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. |
| Founded | 2021 | 2013 |
| Headquarters | Bengaluru, Karnataka, India | Silicon Valley |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.