DialConnection Speech Analytics vs MiaRec
DialConnection Speech Analytics
dialconnection.comMiaRec
miarec.comSide by side
| Figure | DialConnection Speech Analytics | MiaRec |
|---|---|---|
| Price from | Free | $25/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#3) | 8.9 (#1) |
| Company headquarters | LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054. | The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA. |
| Company size | LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees. | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. |
| Headquarters | Mt. Laurel, New Jersey, USA | Silicon Valley |
| Notable news | The company blog lists a May 31, 2016 post about the PCI DSS 3.2 early release. | MiaRec announced in February 2023 that its Webex Contact Center integration became available through Cisco Webex AppHub. |
| What it does | Speech Analytics analyzes recorded contact-center calls after completion to measure agent performance, compliance and operational trends. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
DialConnection Speech Analytics
- CustomFree
- Speech AnalyticsPriced on request
In their own words
DialConnection Speech Analytics
DialConnection Speech Analytics has no write-up on Specifiction yet; its figures are above.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.