DialConnection Speech Analytics

Spec sheet

What it does

Speech Analytics analyzes recorded contact-center calls after completion to measure agent performance, compliance and operational trends.Read 15 Oct 2026 · dialconnection.com

Headquarters

Mt. Laurel, New Jersey, USARead 4 Oct 2026 · dialconnection.com

Agent scorecards

Managers can create scorecards using metrics such as tone and call completeness.Read 15 Oct 2026 · dialconnection.com

API evidence

DialConnection support documentation refers to API fields and CSV-import fields for settlement configuration.Read 15 Oct 2026 · support.dialconnection.com

Automatic topic clustering

The software groups contextually related words to identify recurring topics and potential issues.Read 15 Oct 2026 · dialconnection.com

Call-volume prediction

Call-volume prediction is listed as a product capability.Read 15 Oct 2026 · dialconnection.com

Chrome extension function

DialConnection Phone is a WebRTC/SIP client with DND, auto-answer, hold, mute and blind-transfer functions.Read 15 Oct 2026 · chromewebstore.google.com

Company headquarters

LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees.Read 15 Oct 2026 · linkedin.com

Contact-center integrations

The broader contact-center platform is described as PBX independent and able to integrate with customer systems of record.Read 15 Oct 2026 · dialconnection.com

Custom redaction terms

Administrators can define sensitive words and phrases that are replaced with generic terms in transcripts.Read 15 Oct 2026 · dialconnection.com

Deployment options

The contact-center platform is offered for on-premise, cloud or hybrid deployment.Read 15 Oct 2026 · dialconnection.com

Documentation depth

The public help center contains operational articles and API-related field descriptions, but no public SDK catalogue is shown.Read 15 Oct 2026 · support.dialconnection.com

Existing recorder support

DialConnection says Speech Analytics can work with its own contact-center suite or an existing recording solution.Read 15 Oct 2026 · dialconnection.com

Founder and leadership

DialConnection identifies Michael Vesper as founder, president and CEO, with Chris Brown as CTO.Read 15 Oct 2026 · dialconnection.com

Free-form search

Users can search transcripts without a stated limit on the number of searchable terms.Read 15 Oct 2026 · dialconnection.com

Limit: configuration

Software Finder characterizes initial system configuration as complex.Read 15 Oct 2026 · softwarefinder.com

Limit: integration complexity

Software Finder lists integration as often requiring third-party API connections.Read 15 Oct 2026 · softwarefinder.com

Limit: no mobile app

Software Finder states that DialConnection does not offer a dedicated mobile app.Read 15 Oct 2026 · softwarefinder.com

Limit: value for money

Zoftware reports a 3.0 out of 5 value-for-money subscore.Read 15 Oct 2026 · zoftwarehub.com

Notable news

The company blog lists a May 31, 2016 post about the PCI DSS 3.2 early release.Read 15 Oct 2026 · dialconnection.com

Ongoing support

DialConnection advertises unlimited telephone and email support, upgrades, hot fixes, service packs and online ticket tracking.Read 15 Oct 2026 · dialconnection.com

PCI redaction

The product is described as independently PCI certified and redacts sensitive information before recordings can be accessed.Read 15 Oct 2026 · dialconnection.com

Praise: ease of use

Zoftware reports a 4.7 out of 5 ease-of-use subscore.Read 15 Oct 2026 · zoftwarehub.com

Praise: support

Zoftware reports a 4.2 out of 5 customer-support subscore.Read 15 Oct 2026 · zoftwarehub.com

Privacy update

The privacy policy states it was last updated on March 17, 2026 and describes collection of contact information when users contact the company.Read 15 Oct 2026 · dialconnection.com

Rating on Chrome Web Store

0 out of 5 from no ratings.Read 15 Oct 2026 · chromewebstore.google.com

Rating on SourceForge

0.0 out of 5 from 0 reviews; SourceForge says the product had not been reviewed.Read 15 Oct 2026 · sourceforge.net

Rating on Zoftware

3.6 out of 5 from 234 reviews.Read 15 Oct 2026 · zoftwarehub.com

Sentiment analysis

Automatic sentiment analysis is provided for evaluating emotional responses in conversations.Read 15 Oct 2026 · dialconnection.com

Silence and talkover

Speech-pattern analysis includes silence and talkover measurements for professionalism assessment.Read 15 Oct 2026 · dialconnection.com

SourceForge integrations

SourceForge lists Lariat Collections Platform and Sedric AI as integrations.Read 15 Oct 2026 · sourceforge.net

SourceForge platform

SourceForge lists Windows as a supported platform and documentation, phone, online and 24/7 live support.Read 15 Oct 2026 · sourceforge.net

Speech transcription

The system converts voice recordings into text and attributes transcript content to each participant.Read 15 Oct 2026 · dialconnection.com

Support model

Implementation services include integration consulting, database conversion, training and custom integration work.Read 15 Oct 2026 · dialconnection.com

Plans and prices

Every DialConnection Speech Analytics plan and price →

Where Specifiction places it

• Call Center Speech Analytics Software#3 of 378.8