DialConnection Speech Analytics vs MaxContact Auto QA
DialConnection Speech Analytics
dialconnection.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | DialConnection Speech Analytics | MaxContact Auto QA |
|---|---|---|
| Price from | Free | £80/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#3) | 8.8 (#4) |
| Headquarters | Mt. Laurel, New Jersey, USA | Manchester, United Kingdom |
| Praise: support | Zoftware reports a 4.2 out of 5 customer-support subscore. | Reviewers repeatedly praise friendly, responsive support and hands-on onboarding or implementation assistance. |
| What it does | Speech Analytics analyzes recorded contact-center calls after completion to measure agent performance, compliance and operational trends. | MaxContact Auto QA automatically applies configurable quality scorecards to eligible calls, chats and emails inside Conversation Analytics. |
Plans
DialConnection Speech Analytics
- CustomFree
- Speech AnalyticsPriced on request
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
DialConnection Speech Analytics
DialConnection Speech Analytics has no write-up on Specifiction yet; its figures are above.
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.