Convin vs DialConnection Speech Analytics
Convin
convin.aiDialConnection Speech Analytics
dialconnection.comSide by side
| Figure | Convin | DialConnection Speech Analytics |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#2) | 8.8 (#3) |
| Headquarters | Bengaluru, Karnataka, India | Mt. Laurel, New Jersey, USA |
| Praise: ease of use | G2’s review summary says users repeatedly find the interface easy to use for call auditing and day-to-day tasks. | Zoftware reports a 4.7 out of 5 ease-of-use subscore. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | Speech Analytics analyzes recorded contact-center calls after completion to measure agent performance, compliance and operational trends. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
DialConnection Speech Analytics
- CustomFree
- Speech AnalyticsPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
DialConnection Speech Analytics
DialConnection Speech Analytics has no write-up on Specifiction yet; its figures are above.