EvaluAgent

evaluagent.com

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Spec score 6.3 #37 of 63 in Customer Service QA Software

Spec sheet

Headquarters: Middlesbrough, Cleveland, United KingdomRead 23 Sep 2026 · evaluagent.com
Founded: 2012Read 23 Sep 2026 · evaluagent.com

Plans and prices

AutoQM & Improvement Priced on request Voice transcription and multi-language support · Custom scorecards · Automated QA scoring on 100% of conversations · Coaching workflows and performance dashboards · SSO, MFA and role-based access control · Dedicated customer success manager and onboarding Read 20 Sep 2026 · evaluagent.com

AutoQM + Conversation Intelligence Priced on request Everything in AutoQM & Improvement · Reason-for-contact and intent detection · Spotlight and summarisation · Insight topics and theme detection · Sentiment analytics and trend tracking · Predictive voice-of-customer metrics Read 20 Sep 2026 · evaluagent.com

Every EvaluAgent plan and price →

Where Specifiction places it

Customer Service QA Software#37 of 636.3
Call Center Speech Analytics Software#28 of 376.3
Contact Center Analytics Software#24 of 306.3
Customer Interaction Analytics Software#25 of 296.3
Customer Service Gamification Software#23 of 266.4
Call Center Quality Management Software#24 of 246.3

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