CallMiner Analyze

Spec sheet

Intended users

CallMiner describes Analyze as a tool for customer journey analytics, with insights routed to departments and leaders beyond the contact center.Read 5 Oct 2026 · callminer.com

Integrations

CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom.Read 5 Oct 2026 · callminer.com

Security

CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance.Read 5 Oct 2026 · callminer.com

Support

CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams.Read 5 Oct 2026 · callminer.com

Headquarters

Waltham, Massachusetts, United StatesRead 23 Sep 2026 · callminer.com

Founded

2002Read 23 Sep 2026 · callminer.com

Analysis tools

Features include sentiment analysis, trend discovery, customizable searches, pre-built analytics content, and related-term suggestions.Read 5 Oct 2026 · callminer.com

APIs

Analyze offers APIs and pre-built integration modules to route data to other platforms and repositories.Read 5 Oct 2026 · callminer.com

Interaction coverage

Analyze automatically scores and analyzes customer interactions across voice, chat, email, and digital channels.Read 5 Oct 2026 · callminer.com

Omnichannel mapping

Analyze offers automated multichannel customer journey mapping and auto-scored interaction insights.Read 5 Oct 2026 · callminer.com

Product purpose

CallMiner Analyze uses AI and machine learning to uncover insights from customer interactions in the contact center and across other channels.Read 5 Oct 2026 · callminer.com

Redaction

Analyze can automatically redact sensitive data, including PCI DSS data and custom entities, using pattern matching, AI-based entity redaction, or both.Read 5 Oct 2026 · callminer.com

Summaries

Analyze uses automatic AI and topic-based summarization to help reduce agent after-call work and identify issues.Read 5 Oct 2026 · callminer.com

Transcription

CallMiner says its recognizer transcribes voice in hundreds of languages, and customers can bring their own transcription engine.Read 5 Oct 2026 · callminer.com

Where Specifiction places it

• Customer Service QA Software#27 of 636.9
• Customer Interaction Analytics Software#18 of 296.9
• Contact Center Quality Assurance Software#18 of 246.9