CallMiner Analyze vs MaxContact Auto QA
CallMiner Analyze
callminer.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | CallMiner Analyze | MaxContact Auto QA |
|---|---|---|
| Price from | — | £80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 8.9 (#3) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#18) | 8.7 (#4) |
| Founded | 2002 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | Waltham, Massachusetts, United States | Manchester, United Kingdom |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | MaxContact describes UK-centric support as one of its company values. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.