CallMiner Analyze vs MaestroQA
CallMiner Analyze
callminer.com
MaestroQA
maestroqa.comSide by side
| Figure | CallMiner Analyze | MaestroQA |
|---|---|---|
| Price from | — | $185/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | — | Yes |
| Plans published | 0 | 7 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 9.1 (#2) |
| Spec score · Customer Interaction Analytics Software | 6.9 (#18) | 9.0 (#2) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#18) | 9.0 (#1) |
| Founded | 2002 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Headquarters | Waltham, Massachusetts, United States | New York City, New York, United States |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. |
| Transcription | CallMiner says its recognizer transcribes voice in hundreds of languages, and customers can bring their own transcription engine. | Transcriptions support omnichannel quality assurance across recorded customer interactions. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.