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SPECIFICTION
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SentiSum

sentisum.com

From $8,333.33/mo WebAPI
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Spec score 7.3 #10 of 19 in Feedback Analytics Software

Spec sheet

Product
SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and potential fixes.Read 7 Oct 2026 · sentisum.com
Integrations
Listed integrations include Zendesk, Salesforce, Genesys, AWS Connect, Intercom, Freshdesk, Dixa, Gorgias, Typeform, SurveyMonkey, Trustpilot, and social channels.Read 7 Oct 2026 · sentisum.com
Support
The company offers hands-on onboarding, a dedicated customer success manager, regular check-ins, and ongoing optimization.Read 7 Oct 2026 · sentisum
Additional data ingestion
The company says it can usually ingest data through an API, file transfer, or middleware when a native integration is unavailable.Read 7 Oct 2026 · sentisum.com
Company history
SentiSum says it started in 2021 and identifies Sharad Khandelwal as its founder.Read 7 Oct 2026 · sentisum
Data handling
The pricing page states that customer data never trains models made available to other customers.Read 7 Oct 2026 · sentisum
Early warnings
The Early Warning Agent detects anomalies and alerts teams about issues such as delivery delays, bot failures, complaint spikes, churn risks, and SLA breaches.Read 7 Oct 2026 · sentisum.com
Kyo AI Engine
Kyo powers agents that alert on emerging risks, explain churn or low sentiment, and recommend or trigger next actions.Read 7 Oct 2026 · sentisum.com
Pricing limits
The annual price is volume-banded; Quality, Automation, and MCP access are listed as separately priced add-ons.Read 7 Oct 2026 · sentisum
Quality analysis
The optional Quality Agent scores conversations and offers predicted CSAT, coaching lists, and transcript evidence.Read 7 Oct 2026 · sentisum.com
Security and compliance
SentiSum states that it is GDPR-compliant and SOC 2 Type 2 certified, with encryption, access controls, MFA, and annual third-party penetration testing.Read 7 Oct 2026 · sentisum
Setup
SentiSum says its team handles integration setup and that most teams go live with actionable insights within two to three weeks of connecting their data.Read 7 Oct 2026 · sentisum
Who it is for
SentiSum describes its target users as CX, insights, and retention teams at high-growth brands and mature enterprises seeking to turn scattered feedback into action.Read 7 Oct 2026 · sentisum

Plans and prices

CX Intelligence Layer $100,000 a year From $100,000 / year Volume-banded annual partnership · unlimited users · Insights and Early Warning agents included · all integrations Read 7 Oct 2026 · sentisum.com

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