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Keatext

keatext.ai

From $550/mo Free trial Web
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Spec score 8.0 #7 of 26 in Experience Management Software

Spec sheet

Product
Keatext is a cloud-based text analytics platform for interpreting feedback and helping organizations improve the experience of the people they serve.Read 5 Oct 2026 · keatext.ai
Intended users
The Basic plan is described as intended for small teams or researchers with limited review or survey volume, while Enterprise targets organizations seeking enterprise-grade insights and analytics.Read 5 Oct 2026 · keatext.ai
Trial
The pricing page offers free access through a tailored proof of concept lasting two weeks, without requiring a credit card.Read 5 Oct 2026 · keatext.ai
Integrations
The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io.Read 5 Oct 2026 · keatext.ai
Security
Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification.Read 5 Oct 2026 · keatext.ai
Headquarters
Montreal, Quebec, CanadaRead 28 Sep 2026 · keatext.ai
Founded
2010Read 28 Sep 2026 · keatext.ai
Add-ons
Optional data acquisition starts at $250 USD monthly and data connectors start at $150 USD monthly.Read 5 Oct 2026 · keatext.ai
Feedback analysis
The platform analyzes customer reviews, NPS surveys, and contact center tickets together.Read 5 Oct 2026 · keatext.ai
Languages
Users can upload data in more than 50 languages for translation into English.Read 5 Oct 2026 · keatext.ai
Recommendations
Its AI-powered recommendations identify topics that can have the greatest impact on customer satisfaction measures such as NPS or CSAT.Read 5 Oct 2026 · keatext.ai
Reporting
Keatext can generate shareable reports on the customer journey with action items and recommendations expressed in natural language by GPT.Read 5 Oct 2026 · keatext.ai
Security controls
The security page says data is hosted on AWS in Northern Virginia, communications use TLS/SSL encryption, and deleted data is fully erased within 30 days.Read 5 Oct 2026 · keatext.ai
Support access
Keatext says assigned support personnel may access an account for troubleshooting only with the customer's permission.Read 5 Oct 2026 · keatext.ai

Plans and prices

Basic $550 a month /monthly Up to 10,000 records annually · One dashboard · Data exploration · CSV integration Read 5 Oct 2026 · keatext.ai
Pro $999 a month /monthly Up to 20,000 records annually · One dashboard · Dashboard editing and sharing · Data exploration · Knowledge management · Multi-language support · CSV integration · Data enrichment, focus recommendations, and cloud application integrations are add-ons Read 5 Oct 2026 · keatext.ai
Enterprise $1,650 a month /monthly 30,000 records and up annually · Unlimited dashboards · Dashboard editing and sharing · Data exploration · Knowledge management · Expert access · Report generation · Multi-language support · CSV integration · Cloud application integrations and web scraping are add-ons Read 5 Oct 2026 · keatext.ai

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