Sprinklr Unified-CXM Platform

Spec sheet

What it does

Sprinklr is an AI-native unified customer-experience platform combining marketing, sales, service and other customer-facing functions.Read 15 Oct 2026 · sprinklr.com

Deployment

Sprinklr describes the product as cloud-only SaaS with no on-premise deployment; regional data residency and EU geo-fencing are available.Read 15 Oct 2026 · sprinklr.com

API

Sprinklr exposes REST APIs for cases, profiles, messages, campaigns, assets, listening, reporting, surveys, users and configuration.Read 15 Oct 2026 · developer.sprinklr.com

Integrations

The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories.Read 15 Oct 2026 · sprinklr.com

Mobile apps

Sprinklr provides companion mobile apps for iOS and Android covering social, marketing, advertising, research, commerce, care and service functions.Read 15 Oct 2026 · apps.apple.com

Support

Technical support is advertised as available 24x7 through web tickets, email and phone.Read 15 Oct 2026 · sprinklr.com

Headquarters

New York City, United StatesRead 23 Sep 2026 · sprinklr.com

Founded

2009Read 23 Sep 2026 · sprinklr.com

AI

The platform embeds domain-specific AI across workflows for customer-experience use cases.Read 15 Oct 2026 · sprinklr.com

API standards

API v3 follows OpenAPI 3.0, supports OAuth 2.0 and uses consistent response formats.Read 15 Oct 2026 · developer.sprinklr.com

API versions

The developer portal documents legacy v1, current v2 and next-generation v3 APIs.Read 15 Oct 2026 · developer.sprinklr.com

Cloud hosting

Production environments run in AWS, Microsoft Azure and Google Cloud infrastructure using cloud-security controls and CIS benchmarks.Read 15 Oct 2026 · sprinklr.com

Company customers

Sprinklr says more than 1,900 enterprises, including Microsoft, P&G and Samsung, use its platform.Read 15 Oct 2026 · linkedin.com

Company founded and headquarters

LinkedIn lists Sprinklr as founded in 2009 and headquartered in New York, New York.Read 15 Oct 2026 · linkedin.com

Company legal name

The company identifies itself as Sprinklr, Inc. and trades publicly as NYSE:CXM.Read 15 Oct 2026 · sprinklr.com

Company size

LinkedIn lists a company size of 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com

Customer service

Sprinklr Service supports AI-powered customer and agent experiences across more than 30 digital, social and voice channels.Read 15 Oct 2026 · g2.com

Documentation

The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes.Read 15 Oct 2026 · sprinklr.com

Experience data

The platform combines structured and unstructured data from channels, tools and touchpoints for analysis and activation.Read 15 Oct 2026 · sprinklr.com

Free offering

Sprinklr says self-serve products were discontinued and evaluation is via a personalized demo rather than a free trial.Read 15 Oct 2026 · sprinklr.com

Insights

Sprinklr Insights is a voice-of-customer product for analyzing solicited and unsolicited feedback.Read 15 Oct 2026 · g2.com

Licence

The platform is proprietary SaaS; Sprinklr terms grant customers a limited right to access and use it and state that Sprinklr owns the platform.Read 15 Oct 2026 · sprinklr.com

Limit: Android app

Google Play reviewers report slow responses, upload failures, update problems and an unintuitive interface in the Android app.Read 15 Oct 2026 · play.google.com

Limit: complexity

Independent reviewers repeatedly describe a steep learning curve, cumbersome navigation and complex setup.Read 15 Oct 2026 · trustradius.com

Limit: cost

Reviewers report that Sprinklr is expensive for smaller organizations and can become costly as users and paid-media activity increase.Read 15 Oct 2026 · trustradius.com

Limit: reliability and usability

Capterra reviewers mention occasional loading or download stalls and difficulty keeping platform metrics aligned with native social platforms.Read 15 Oct 2026 · capterra.com

Marketing

Sprinklr Marketing provides campaign planning, publishing, reporting, workflow automation and AI campaign optimization across more than 30 channels.Read 15 Oct 2026 · g2.com

Omnichannel communications

Sprinklr provides platform-native connections to a broad set of social and digital channels through a channel-less workspace.Read 15 Oct 2026 · sprinklr.com

Praise: breadth and control

Gartner reviewers praise extensive channel coverage, broad contact-center functionality, a helpful learning center and strong customer control over automation.Read 15 Oct 2026 · gartner.com

Praise: scheduling and listening

TrustRadius reviewers repeatedly praise social scheduling, content organization, social listening, KPI reporting and moderation workflows.Read 15 Oct 2026 · trustradius.com

Product suites

Sprinklr offers Social, Service, Marketing and Insights products on its unified platform.Read 15 Oct 2026 · g2.com

Rating on Apple App Store

3.9 out of 5 from 30 ratings for the Sprinklr iOS appRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.2 out of 5 from 94 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.2 out of 5 from 2,225 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.6 out of 5 from 0 reviews shown on the opened Conversational AI pageRead 15 Oct 2026 · gartner.com

Rating on GetApp

4.2 out of 5 from 94 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

3.2 out of 5 from 364 reviews for the Sprinklr Android appRead 15 Oct 2026 · play.google.com

Rating on TrustRadius Service

7.9 out of 10 from 59 reviews and ratingsRead 15 Oct 2026 · trustradius.com

Rating on TrustRadius Social

8.8 out of 10 from 175 reviews and ratingsRead 15 Oct 2026 · trustradius.com

Security certifications

Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization.Read 15 Oct 2026 · sprinklr.com

Social management

Sprinklr Social supports publishing, engagement, listening, analytics and collaboration across social networks.Read 15 Oct 2026 · g2.com

Webhooks

The API portal documents webhooks for receiving event notifications when cases, mentions or posts change.Read 15 Oct 2026 · developer.sprinklr.com

Plans and prices

Every Sprinklr Unified-CXM Platform plan and price →

Where Specifiction places it

• Experience Management Software#9 of 267.8
• Customer Experience Management Software#16 of 347.7