Pisano vs Sprinklr Unified-CXM Platform
Pisano
pisano.com
Sprinklr Unified-CXM Platform
sprinklr.comSide by side
| Figure | Pisano | Sprinklr Unified-CXM Platform |
|---|---|---|
| Price from | $0.01/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Experience Management Software | 8.5 (#2) | 7.8 (#9) |
| Spec score · Customer Experience Management Software | 8.4 (#3) | 7.7 (#16) |
| API | Pisano publishes API documentation at api.pisano.co and provides link-sharing endpoints for generating personalized feedback links. | Sprinklr exposes REST APIs for cases, profiles, messages, campaigns, assets, listening, reporting, surveys, users and configuration. |
| Deployment | Pisano says its packages support getting started either on-premise or in the cloud. | Sprinklr describes the product as cloud-only SaaS with no on-premise deployment; regional data residency and EU geo-fencing are available. |
| Documentation | The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. | The public Help Center contains getting-started guides, product glossaries, platform components, governance, integrations, sandbox material and release notes. |
| Integrations | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. | The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.2 out of 5 from 2,225 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 239 reviews | 4.6 out of 5 from 0 reviews shown on the opened Conversational AI page |
| Security certifications | The Trust Center lists SOC 2 Type 1, SOC 2 Type 2, ISO 27001 and penetration-testing reports, with access requested from Pisano. | Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization. |
| Support | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. | Technical support is advertised as available 24x7 through web tickets, email and phone. |
| What it does | Pisano is an end-to-end experience-management platform for collecting, analyzing and acting on customer feedback. | Sprinklr is an AI-native unified customer-experience platform combining marketing, sales, service and other customer-facing functions. |
Plans
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Sprinklr Unified-CXM Platform
- Sprinklr EnterprisePriced on request
In their own words
Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform has no write-up on Specifiction yet; its figures are above.