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Call Center Speech Analytics Software

Alternatives to Convin

Convin records, transcribes, and analyzes customer conversations across voice, video, and email. It interprets more than 70 languages, offers live agent guidance through searchable knowledge, scripts, prompts, help cards, and transcripts, and automatically scores calls, chats, and email. Teams can deploy it on-premises, in a client cloud, or in a private cloud, while iOS, Android, and web access support mobile and browser workflows. A free Quality Management Software plan covers manual QA, audit workflows, and reporting; customized plans have pricing on request.

  1. 01 MiaRec

    MiaRec suits contact centers and AI-adopting teams seeking an organization-level view of customer conversations.

    From $25/mo Free trial Web · Windows · Linux · API
    8.9 Visit Specs
  2. 02 DialConnection Speech Analytics
    Free plan Web · Windows · Android · API
    8.8 Visit Specs
  3. 03 MaxContact Auto QA

    It suits contact centre teams seeking automated quality monitoring, compliance checks, and coaching signals across calls, chats, and email.

    From £80/mo Free trial Web · Windows · API · Browser extension
    8.8 Visit Specs
  4. 04 3CLogic
    Free trial Web · API · Self-hosted
    8.7 Visit Specs
  5. 05 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    From $12,500/mo Web · API · Browser extension
    8.5 Visit Specs
  6. 06 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    From $24/mo Free trial Web · API
    8.3 Visit Specs
  7. 07 AmplifAI Quality Assurance

    It suits QA analysts, team leaders, BPO partners, and quality leaders overseeing customer interactions across channels.

    Web · API · Self-hosted
    7.9 Visit Specs
  8. 08 Balto QA
    Web · Windows · macOS · API
    7.8 Visit Specs
  9. 09 CallSea

    CallSea is aimed at businesses running phone sales, debt collection, appointment setting, customer service, or medical campaigns.

    Free trial Web · API
    7.8 Visit Specs
  10. 10 Daisee
    From $99/mo Web
    7.7 Visit Specs
  11. 11 Feelingstream
    Web · Windows · macOS · API
    7.7 Visit Specs
  12. 12 Level AI Contact Center Analytics

    It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

    Web · API
    7.7 Visit Specs
  13. 13 Voiso
    From $24/mo Web
    7.7 Visit Specs
  14. 14 Happitu
    From $250/mo Web
    7.6 Visit Specs
  15. 15 QEval

    QEval suits contact centers that want to score human and AI interactions on the same scorecard.

    Web · API
    7.6 Visit Specs
  16. 16 CallMiner Eureka

    Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

    Web · API
    7.5 Visit Specs
  17. 17 CallCabinet

    CallCabinet suits compliance and quality teams in sectors such as finance, insurance, healthcare, public services, aviation, energy, legal, automotive, manufacturing, shipping, and retail.

    Web · Self-hosted
    7.4 Visit Specs
  18. 18 Xdroid Customer Interaction Intelligence Platform

    Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review.

    Web · API · Self-hosted
    7.4 Visit Specs
  19. 19 CallFinder
    Web
    7.3 Visit Specs
  20. 20 Mihup Interaction Analytics
    Web · API · Self-hosted
    7.1 Visit Specs
  21. 21 Oryx QA

    Oryx QA suits contact centers seeking automated call scoring, compliance monitoring, sentiment analysis, and agent coaching insights.

    Free trial Web
    7.1 Visit Specs
  22. 22 Observe.AI Conversation Intelligence
    Web
    7.0 Visit Specs
  23. 23 Puzzel AI
    Web
    6.9 Visit Specs
  24. 24 Verint Speech Analytics

    It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce.

    Web · Self-hosted
    6.8 Visit Specs
  25. 25 JustCall Speech Analytics

    This service may suit teams that want call analysis covering sentiment, compliance and topics, along with agent coaching.

    From $29/mo Web · iOS · Android
    6.7 Visit Specs
  26. 26 Vonage Conversation Analyzer
    Web
    6.7 Visit Specs
  27. 27 EvaluAgent
    Web
    6.3 Visit Specs
  28. 28 TabaTalk AI Speech Analytics
    From $49/mo Web
    6.1 Visit Specs
  29. 29 Xima Speech Analytics
    From $40/mo Web
    6.1 Visit Specs
  30. 30 NICE Interaction Analytics
    Web
    6.0 Visit Specs

Choosing instead of Convin

An alternative may fit better if you need a narrower speech, quality, or conversation-analytics focus, different channels, or another deployment and integration model. Convin has no published price for its customized plans, so compare each product’s pricing structure and trial access. Weigh whether you need voice-only analysis or broader interaction coverage, real-time coaching or post-interaction scoring, support for AI agents and other conversation types, language range, privacy controls, and access through APIs, self-hosting, desktop systems, or mobile apps.

Convin, head to head