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CallSea

callsea.app

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Spec score 7.8 #10 of 37 in Call Center Speech Analytics Software

What it is

CallSea is a business platform that transcribes phone calls and scores them against quality rules configured by a team. It is available through an API and web interface, and is offered to businesses by SelectCentre sp. z o.o. in Warsaw, Poland. The maker says it analyzes 100% of calls and flags critical errors with transcript quotations. Teams can create checklists, point scales, event detection, and critical-error rules, producing an AI score from 0 to 100. Transcripts separate agent and customer speech, support phrase search, and link matching phrases to playable audio segments. Speech recognition supports more than 90 languages, with a language set for each campaign. Recordings arrive through SFTP or REST API, while results can leave through webhooks. Scheduled email reports and exports support daily, weekly, or monthly reporting. Servers are in Germany and models run in the EU. Audio is not stored permanently; transcripts and results are stored. Pricing starts at 690 PLN/mo, with no free plan and a free trial.

Spec sheet

Purpose
CallSea is a B2B SaaS platform that transcribes phone calls and scores them against configurable quality criteria.Read 4 Oct 2026 · callsea.app
Intended users
The maker describes use in phone sales, debt collection, appointment setting, customer service and medical campaigns.Read 4 Oct 2026 · callsea.app
Integrations
Recordings can be ingested through SFTP or REST API, and results can be sent to other systems through webhooks.Read 4 Oct 2026 · callsea.app
Headquarters
Warsaw, PolandRead 28 Sep 2026 · callsea.app
Company
CallSea is offered to businesses only, and its maker is SelectCentre sp. z o.o., registered in Warsaw, Poland.Read 4 Oct 2026 · callsea.app
Audio retention
Call recordings are passed to transcription and are not stored permanently; transcripts and evaluation results are stored.Read 4 Oct 2026 · callsea.app
Coverage
The maker says CallSea analyzes 100% of calls and surfaces critical errors with transcript quotes.Read 4 Oct 2026 · callsea.app
Data location
CallSea says its servers are in Germany and transcription and scoring models run in the EU region.Read 4 Oct 2026 · callsea.app
Human review
The maker says every score can be verified and challenged and is informational input for managers, not an automated HR decision.Read 4 Oct 2026 · callsea.app
Languages
The maker says speech recognition supports over 90 languages, with each campaign configured for its own language.Read 4 Oct 2026 · callsea.app
Reports
CallSea provides scheduled email reports and data export, with reporting frequencies including daily, weekly or monthly.Read 4 Oct 2026 · callsea.app
Scoring
Teams can configure checklists, point scales, event detection and critical-error rules, with an overall AI score from 0 to 100.Read 4 Oct 2026 · callsea.app
Support and onboarding
CallSea offers a 30-minute demo and says onboarding typically reaches go-live within 14 days, subject to the agreement and customer cooperation.Read 4 Oct 2026 · callsea.app
Transcripts
Transcripts separate agent and customer speech, support phrase search and allow playback of the matching audio segment.Read 4 Oct 2026 · callsea.app
Voice analysis
Scoring uses transcript text only, and the platform blocks criteria that infer agents’ emotions or state of mind.Read 4 Oct 2026 · callsea.app

Plans and prices

Individual B2B agreement Priced on request Fees and billing periods are agreed individually in the Agreement. Business customers only · free test package may be offered under a separate agreement Read 4 Oct 2026 · callsea.app

Every CallSea plan and price →

Strong points and limits

Strong points

  • Configurable scoring and critical-error rules
  • Supports more than 90 languages
  • Phrase search with audio playback
  • SFTP, REST API, and webhook connections
  • Scheduled reports and data export

Limits

  • No live call analysis
  • No sentiment analysis
  • Businesses only
  • Audio recordings are not stored permanently

Who it suits

CallSea is aimed at businesses running phone sales, debt collection, appointment setting, customer service, or medical campaigns. It fits teams that need configurable transcript-based quality checks and reporting.

Verdict

CallSea combines call transcription, rule-based scoring, review tools, and integrations for business call programs. Its transcript-only scoring and business-only availability are important fit considerations.

Where Specifiction places it

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