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CallCabinet

smarsh.com

WebSelf-hosted
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Spec score 7.4 #11 of 25 in Call Recording Software

What it is

CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].

Spec sheet

Purpose
The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data.Read 5 Oct 2026 · smarsh.com
Product
CallCabinet is now part of Smarsh, combining compliant voice recording with advanced analytics.Read 5 Oct 2026 · smarsh.com
Audience
CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail.Read 5 Oct 2026 · smarsh.com
Integrations
The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations.Read 5 Oct 2026 · smarsh.com
Security
Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits.Read 5 Oct 2026 · smarsh.com
Compliance
The product page names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports.Read 5 Oct 2026 · smarsh.com
Support
The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact.Read 5 Oct 2026 · support.callcabinet.com
Headquarters
CallCabinet is headquartered in Boca Raton, Florida.Read 5 Oct 2026 · smarsh.com
Analytics
Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals.Read 5 Oct 2026 · smarsh.com
Capture coverage
It records across mobile, UCaaS, CCaaS, PBX, and trading environments.Read 5 Oct 2026 · smarsh.com
Data controls
The product page lists encryption, role-based access control, legal hold, contextual redaction, and immutable storage.Read 5 Oct 2026 · smarsh.com
Pricing
The product page directs visitors to request a personalized demo or talk to an expert and does not state a price.Read 5 Oct 2026 · smarsh.com
Quality oversight
The feature comparison lists advanced scoring, coaching, QA dashboards, trend analysis, and agent insights.Read 5 Oct 2026 · smarsh.com
Scale
The architecture is described as cloud-native and designed for petabyte-scale voice data, global delivery, and enterprise redundancy.Read 5 Oct 2026 · smarsh.com

Plans and prices

Smarsh Call Recording and Analytics Priced on request Call Recording · Advanced Recording · Conversation Analytics Read 5 Oct 2026 · smarsh.com

Every CallCabinet plan and price →

Strong points and limits

Strong points

  • Records across mobile, UCaaS, CCaaS, PBX, and trading environments
  • Includes real-time risk and sentiment analysis
  • Lists transcription, searchable archive, and consent controls
  • Supports self-hosted and web deployment

Limits

  • Pricing is available on request
  • No listed price is provided
  • Listed regulations do not establish suitability for every compliance need

Who it suits

CallCabinet suits compliance and quality teams in sectors such as finance, insurance, healthcare, public services, aviation, energy, legal, automotive, manufacturing, shipping, and retail. It is aimed at organizations recording conversations across supported communications environments.

Verdict

CallCabinet combines recording, analytics, and quality oversight with multiple listed data controls and integrations. Pricing requires a request, so organizations will need to speak with Smarsh to establish cost.

Where Specifiction places it

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