Smarsh Call Recording and Analytics
smarsh.com
What it is
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.
Spec sheet
- What it does
- Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence.Read 14 Oct 2026 · smarsh.com
- Purpose
- Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders.Read 1 Oct 2026 · smarsh.com
- Deployment
- Smarsh describes cloud, hybrid and on-premises deployment options for Teams compliance recording.Read 14 Oct 2026 · smarsh.com
- Integrations
- Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral.Read 14 Oct 2026 · smarsh.com
- Compliance
- Smarsh cites GDPR, MiFID II, HIPAA, FINRA and SEC requirements as supported compliance use cases.Read 14 Oct 2026 · smarsh.com
- Support
- Call Recording and Analytics support is available 24 hours per day Monday through Friday through Smarsh Central cases, community discussions and phone support.Read 14 Oct 2026 · central.smarsh.com
- Headquarters
- Portland, Oregon, United StatesRead 28 Sep 2026 · smarsh.com
- AI analytics
- The product provides AI-driven intelligence, sentiment analysis, and reporting.Read 1 Oct 2026 · smarsh.com
- Analytics
- Conversation Analytics provides sentiment, trend, agent, customer-experience and real-time risk signals.Read 14 Oct 2026 · smarsh.com
- API authentication
- API access is provisioned by Smarsh and uses OAuth 2.0 client credentials with short-lived JWT bearer tokens.Read 14 Oct 2026 · smarsh.com
- API availability
- Smarsh offers version 3 data-acquisition, search, export, retrieval, reconciliation, audit-log, case and ingestion APIs.Read 14 Oct 2026 · smarsh.com
- Apple app requirements
- The Capture Mobile iOS app requires iOS or iPadOS 16 or later and is listed at 88.6 MB.Read 14 Oct 2026 · apps.apple.com
- Audit readiness
- Secure archiving and defensible exports support regulators, auditors, and internal reviews.Read 1 Oct 2026 · smarsh.com
- Company focus
- Smarsh says it helps organizations meet regulatory compliance, e-discovery, and record-retention requirements.Read 1 Oct 2026 · smarsh.com
- Company founded
- LinkedIn lists Smarsh as founded in 2002.Read 14 Oct 2026 · linkedin.com
- Company headquarters
- LinkedIn lists Portland, Oregon as Smarsh headquarters.Read 14 Oct 2026 · linkedin.com
- Company legal name
- The services agreement identifies the supplier as Smarsh Inc.Read 14 Oct 2026 · smarsh.com
- Company size
- LinkedIn places Smarsh in the 1,001–5,000 employee range.Read 14 Oct 2026 · linkedin.com
- Contact centers
- Smarsh offers Microsoft Teams-certified contact-center recording.Read 1 Oct 2026 · smarsh.com
- Core storage
- Call Recording includes immutable storage, metadata capture, and on-demand transcription and summarization.Read 1 Oct 2026 · smarsh.com
- Documentation
- Public documentation includes Call Recording and Analytics guides, release notes, product specifications and connector instructions, with additional community and training resources.Read 14 Oct 2026 · docs.smarsh.com
- Google Play complaints
- Android reviewers report lag, missed texts, login loops, contact limitations and buggy behavior.Read 14 Oct 2026 · play.google.com
- Google Play rating
- Capture Mobile is rated 2.6 out of 5 from 120 reviews and has 10K+ downloads.Read 14 Oct 2026 · play.google.com
- Hybrid calling
- Operator Connect and Direct Routing support recording across mobile and hybrid environments.Read 1 Oct 2026 · smarsh.com
- Licence
- The services agreement grants a revocable, nonexclusive term license and prohibits reverse engineering, source-code access and use of nonpublic APIs.Read 14 Oct 2026 · smarsh.com
- Limit: cost and contracts
- Reviewers report opaque billing, difficult renewals, add-on charges and sharply higher costs to retrieve archived data.Read 14 Oct 2026 · capterra.com
- Limit: reliability and search
- Complaints include service errors, unreliable texting or exports and limited search filters.Read 14 Oct 2026 · softwareadvice.com
- Ownership and funding
- Crunchbase describes Smarsh as privately held, backed by K1 Investment Management, with one recorded funding round and nine acquisitions.Read 14 Oct 2026 · crunchbase.com
- Phone capture
- Policy-driven capture covers calls made through the Teams app, mobile, or desktop.Read 1 Oct 2026 · smarsh.com
- Praise: support
- Some reviewers describe Smarsh support and helpdesk staff as knowledgeable and responsive.Read 14 Oct 2026 · g2.com
- Praise: usability and recording
- Reviewers repeatedly praise easy setup and search, seamless phone or Skype integration, recording quality and call auditing for training and quality control.Read 14 Oct 2026 · softwareadvice.com
- Quality assurance
- Advanced Recording adds scoring, coaching and quality-assurance dashboards.Read 14 Oct 2026 · smarsh.com
- Rating on Capterra
- 3.8 out of 5 from 18 reviews.Read 14 Oct 2026 · capterra.com
- Rating on G2
- 4.3 out of 5 from 36 Smarsh reviews; the Call Recording and Analytics listing itself has 0 reviews.Read 14 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- 4.6 out of 5 from 142 ratings.Read 14 Oct 2026 · gartner.com
- Rating on GetApp
- 3.8 out of 5 from 18 verified reviews.Read 14 Oct 2026 · getapp.com
- Rating on Software Advice
- 3.8 out of 5 from 18 reviews.Read 14 Oct 2026 · softwareadvice.com
- Rating on TrustRadius
- 7.5 out of 10 from 2 reviews.Read 14 Oct 2026 · trustradius.com
- Recording format limit
- Capture Mobile voice calls are limited to 60 minutes and default recordings are mono MP3 at 16-bit, 32 kbps.Read 14 Oct 2026 · docs.smarsh.com
- Redaction
- The platform offers contextual redaction and automated removal of personally identifiable and health information in analytics workflows.Read 14 Oct 2026 · smarsh.com
- SDK
- Smarsh's developer program provides a published ingestion API and SDK for qualified developers to archive third-party content.Read 14 Oct 2026 · smarsh.com
- Security certifications
- The trust page identifies independent ISO and SOC audits and displays an ISO 27001 certification mark.Read 14 Oct 2026 · smarsh.com
- Security controls
- Smarsh states that data is encrypted in transit and at rest and protected with role-based access, single sign-on, multifactor authentication and monitoring.Read 14 Oct 2026 · smarsh.com
- Storage
- The service provides immutable, audit-ready archives with metadata capture and legal-hold support.Read 14 Oct 2026 · smarsh.com
- Teams architecture
- The Teams product is Azure-first and Microsoft-certified as a Teams app add-in.Read 14 Oct 2026 · smarsh.com
- Teams capture
- The Microsoft Teams edition records Teams voice, video, screen sharing, meetings and collaboration content through policy-based capture.Read 14 Oct 2026 · smarsh.com
- Teams coverage
- The product captures every Microsoft Teams call, meeting, and collaboration.Read 1 Oct 2026 · smarsh.com
- Teams mobile
- Mobile Operator Connect can capture compliant Teams calls without requiring the Teams app on the device.Read 14 Oct 2026 · smarsh.com
- Transcription
- On-demand transcription and summaries are included in the call-recording capability, while conversation analytics adds automatic multilingual transcription.Read 14 Oct 2026 · smarsh.com
- Trust controls
- Smarsh lists encryption in transit and at rest, single sign-on, multifactor identification, penetration testing, disaster recovery, and ISO/SOC audits.Read 1 Oct 2026 · smarsh.com
- Video capture
- Teams meeting capture includes multiple video streams and shared screens.Read 1 Oct 2026 · smarsh.com
- Voice coverage
- Coverage includes UCaaS, CCaaS, PBX, mobile and trading-turret systems.Read 14 Oct 2026 · smarsh.com
Plans and prices
Call Recording and Analytics Priced on request Schedule a demo · contact sales for quote Read 1 Oct 2026 · smarsh.com
Smarsh Call Recording and Analytics Priced on request voice capture · recording · advanced recording · conversation analytics · compliance archive · integrations Read 14 Oct 2026 · smarsh.com
Strong points and limits
Strong points
- Captures Teams calls, meetings, and collaboration.
- Cloud, hybrid, and on-premise deployment options.
- Immutable storage and metadata capture.
- AI analytics include sentiment analysis and summaries.
- Secure archiving and defensible exports support reviews.
Limits
- Pricing is available on request.
- The listed plan requires a demo or sales quote.
Who it suits
It suits organizations managing compliance, e-discovery, and record-retention requirements, particularly those recording Microsoft Teams communications. Its deployment options address cloud, hybrid, or on-premise environments.
Verdict
Smarsh combines Teams capture, archiving, and analytics with deployment and retention controls for compliance-focused organizations. Prospective customers need to contact sales for pricing.
Where Specifiction places it
- Call Recording Software#8 of 258.0
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