Smarsh Call Recording and Analytics
- 1Runs onAndroid, iOS
- 2CostsNot stated by the maker
- 3Call captureboth
- 4Call transcriptionYes
- 5Searchable archiveYes
- 6Consent controlsYes
- 7AI call summariesYes
- 8Mobile appYes
Overview
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.
Who it is for
It suits organizations managing compliance, e-discovery, and record-retention requirements, particularly those recording Microsoft Teams communications. Its deployment options address cloud, hybrid, or on-premise environments.
What is good
- Captures Teams calls, meetings, and collaboration.
- Cloud, hybrid, and on-premise deployment options.
- Immutable storage and metadata capture.
- AI analytics include sentiment analysis and summaries.
- Secure archiving and defensible exports support reviews.
What to know first
- Pricing is available on request.
- The listed plan requires a demo or sales quote.
Verdict
Smarsh combines Teams capture, archiving, and analytics with deployment and retention controls for compliance-focused organizations. Prospective customers need to contact sales for pricing.
Smarsh Call Recording and Analytics plans and pricing
All plansCompared on call recording software
- Call capture
- bothsmarsh.com
- Call transcription
- Yessmarsh.com
- Searchable archive
- Yessmarsh.com
- Consent controls
- Yessmarsh.com
- AI call summaries
- Yessmarsh.com
- Mobile app
- Yessmarsh.com
Facts
- Purpose
- Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders.smarsh.com · 1 Oct 2026
- Teams coverage
- The product captures every Microsoft Teams call, meeting, and collaboration.smarsh.com · 1 Oct 2026
- Security controls
- Teams recordings use enterprise-grade encryption, policy enforcement, and data-sovereignty controls.smarsh.com · 1 Oct 2026
- Audit readiness
- Secure archiving and defensible exports support regulators, auditors, and internal reviews.smarsh.com · 1 Oct 2026
- Deployment
- Deployment options are cloud, hybrid, or on-premise with role-based access and retention policies.smarsh.com · 1 Oct 2026
- AI analytics
- The product provides AI-driven intelligence, sentiment analysis, and reporting.smarsh.com · 1 Oct 2026
- Video capture
- Teams meeting capture includes multiple video streams and shared screens.smarsh.com · 1 Oct 2026
- Phone capture
- Policy-driven capture covers calls made through the Teams app, mobile, or desktop.smarsh.com · 1 Oct 2026
- Contact centers
- Smarsh offers Microsoft Teams-certified contact-center recording.smarsh.com · 1 Oct 2026
- Hybrid calling
- Operator Connect and Direct Routing support recording across mobile and hybrid environments.smarsh.com · 1 Oct 2026
- Integrations
- Voice integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral.smarsh.com · 1 Oct 2026
- Compliance
- Smarsh cites GDPR, MiFID II, HIPAA, FINRA, and other global regulatory requirements for its voice records.smarsh.com · 1 Oct 2026
- Core storage
- Call Recording includes immutable storage, metadata capture, and on-demand transcription and summarization.smarsh.com · 1 Oct 2026
- Trust controls
- Smarsh lists encryption in transit and at rest, single sign-on, multifactor identification, penetration testing, disaster recovery, and ISO/SOC audits.smarsh.com · 1 Oct 2026
- Support
- Customers can submit a support case in Smarsh Central and access Smarsh support tools.smarsh.com · 1 Oct 2026
- Company focus
- Smarsh says it helps organizations meet regulatory compliance, e-discovery, and record-retention requirements.smarsh.com · 1 Oct 2026
Company
- Headquarters
- Portland, Oregon, United Statessmarsh.com · 28 Sept 2026
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Sources
- smarsh.com/channels/voice/call-recording-analytics· checked 1 Oct 2026
- smarsh.com/call-recording/microsoft-teams/· checked 1 Oct 2026
- smarsh.com/trust/· checked 1 Oct 2026
- smarsh.com/sales-contact/· checked 1 Oct 2026
- smarsh.com/press-release/smarsh-releases-enhanced-· checked 1 Oct 2026