Dubber vs Smarsh Call Recording and Analytics
Dubber
dubber.netSmarsh Call Recording and Analytics
smarsh.comSide by side
| Figure | Dubber | Smarsh Call Recording and Analytics |
|---|---|---|
| Price from | $14.95/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Call Recording Software | 9.1 (#1) | 8.0 (#8) |
| API authentication | API clients register Mashery credentials, use bearer tokens valid for 24 hours and face a 500-token-request limit per 24 hours. | API access is provisioned by Smarsh and uses OAuth 2.0 client credentials with short-lived JWT bearer tokens. |
| Compliance | Dubber lists PCI, HIPAA and GDPR among the compliance frameworks supported by its Teams solution. | Smarsh cites GDPR, MiFID II, HIPAA, FINRA and SEC requirements as supported compliance use cases. |
| Headquarters | Melbourne, Australia | Portland, Oregon, United States |
| Integrations | Listed integrations include Power BI, Microsoft Azure, Microsoft Operator Connect, Graph API, Direct Routing, Salesforce and IBM Cognos. | Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral. |
| Licence | The terms grant customers a revocable, non-transferable licence to access the hosted platform during an order and prohibit copying, reverse engineering or redistribution. | The services agreement grants a revocable, nonexclusive term license and prohibits reverse engineering, source-code access and use of nonpublic APIs. |
| Rating on G2 | 4.9 out of 5 from 17 reviews | 4.3 out of 5 from 36 Smarsh reviews; the Call Recording and Analytics listing itself has 0 reviews. |
| Storage | Dubber advertises unlimited call retention and storage for its recording service. | The service provides immutable, audit-ready archives with metadata capture and legal-hold support. |
| Support | The Microsoft Teams offering advertises global 24×7 support and onboarding help. | Call Recording and Analytics support is available 24 hours per day Monday through Friday through Smarsh Central cases, community discussions and phone support. |
| What it does | Dubber captures, stores and analyzes voice, video and chat conversations for compliance and business intelligence. | Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence. |
Plans
Dubber
- Dubber You$14.95 a month
- Dubber Teams$19.95 a month
- Dubber Premier$49.95 a month
- Microsoft Teams subscriptionPriced on request
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
In their own words
Dubber
Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.