Imagicle Call Recording
imagicle.com
What it is
Imagicle Call Recording captures business calls automatically or on demand and gives authorized users tools to search, play, download, tag, or delete recordings. Access is available through a web portal or a Webex or Teams gadget. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways, with cloud, on-premises, or hybrid deployment. Recording options include always-on recording with optional percentage sampling, on-demand recording, pause/resume, and Live Keep for Cisco UCM. Search&Play filters by user and timeframe and displays call details, tags, notes, and playback. Supervisors can review interactions using customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Security measures described include permissions by role, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. Pricing is on request, and a 30-day trial is available without a credit card.
Spec sheet
- What it does
- Imagicle Call Recording captures business calls, encrypts them, stores them, and lets authorized users search, replay, download, tag, or delete recordings.Read 15 Oct 2026 · imagicle.com
- Purpose
- Imagicle Call Recording automatically or manually records business calls and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex/Teams gadget.Read 2 Oct 2026 · imagicle.com
- Deployment
- Call Recording can be deployed in cloud, on-premises, or hybrid environments.Read 2 Oct 2026 · imagicle.com
- Trial
- Imagicle advertises 30 days of access to any app without a credit card or commitment and says installation is guided.Read 15 Oct 2026 · discover.imagicle.com
- API
- The integrations page lists Call Recording API operations to start and stop recording, retrieve and download recordings, and get active recordings.Read 2 Oct 2026 · imagicle.com
- Security
- The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption.Read 2 Oct 2026 · imagicle.com
- Compliance
- Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA.Read 2 Oct 2026 · imagicle.com
- Support
- Imagicle says its support team operates 24/7/365 in seven languages, with support plans named Basic, Gold, and Platinum.Read 2 Oct 2026 · imagicle.com
- Headquarters
- ItalyRead 28 Sep 2026 · imagicle.com
- Founded
- 2010Read 28 Sep 2026 · imagicle.com
- AI analysis
- When combined with Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights.Read 2 Oct 2026 · imagicle.com
- AI analytics
- The Voice Analytics integration adds transcription, sentiment analysis, keyword spotting, dashboards, alerts, agent insights, and trend analysis.Read 15 Oct 2026 · discover.imagicle.com
- API capabilities
- The documented APIs list, filter, retrieve, download, and upload completed recordings and start, stop, pause, or resume active recordings.Read 15 Oct 2026 · kbp.imagicle.com
- Calling integrations
- Supported environments include Microsoft Teams, Webex Calling Dedicated Instance and Multi-Tenant, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways.Read 15 Oct 2026 · support.imagicle.com
- Client integrations
- Users can access recordings through the UCX web portal, Webex desktop and agent clients, and a Microsoft Teams app.Read 15 Oct 2026 · kbp.imagicle.com
- Commercial licensing
- The on-premises UCX Suite runs in evaluation mode and is permanently activated by purchasing application licenses.Read 15 Oct 2026 · kbp.imagicle.com
- Company founding
- LinkedIn gives Imagicle a founding year of 2010.Read 15 Oct 2026 · linkedin.com
- Company legal identity
- Imagicle’s quote page identifies the legal entity as Imagicle S.p.a. and displays Italian VAT number IT01715870463.Read 15 Oct 2026 · discover.imagicle.com
- Company ownership
- LinkedIn describes Imagicle as a Zucchetti Group company with 130-plus people across seven offices.Read 15 Oct 2026 · linkedin.com
- Company profile
- LinkedIn lists Imagicle as a public telecommunications company with 51–200 employees and headquarters in Massarosa, Lucca, Italy.Read 15 Oct 2026 · linkedin.com
- Compliance controls
- Imagicle states that the product supports GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA workflows using encryption, role-based access, retention, legal hold, audit trails, tamper detection, and redaction.Read 15 Oct 2026 · support.imagicle.com
- Deployment models
- Imagicle offers cloud, on-premises, and hybrid deployment options.Read 15 Oct 2026 · imagicle.com
- Documentation depth
- The knowledge base includes administrator and user guides, configuration pages, platform-specific deployment articles, API endpoint pages, troubleshooting, security, and migration material.Read 15 Oct 2026 · kbp.imagicle.com
- GetApp feature ratings
- GetApp shows 4.4 out of 5 for features, 4.6 for value for money, 4.5 for ease of use, and 4.6 for customer support.Read 15 Oct 2026 · getapp.com
- GetApp integration evidence
- GetApp lists Cisco Jabber as a user-mentioned integration with a 4.0 rating from one review.Read 15 Oct 2026 · getapp.com
- Independent limit: Reddit
- The same discussion records a user troubleshooting a problem in an Imagicle data-center proof of concept and scheduling additional engineering sessions.Read 15 Oct 2026 · reddit.com
- Independent mobile-app statement
- Software Finder states that Imagicle Call Recording has no dedicated mobile app.Read 15 Oct 2026 · softwarefinder.com
- Independent praise: Reddit
- A Cisco UC administrator reported that Imagicle worked well, required little configuration, involved less training, and cost substantially less than Calabrio in that migration.Read 15 Oct 2026 · reddit.com
- Independent pros and cons
- Software Finder lists native Cisco and Teams integration, local or cloud storage, and automated masking as advantages, while warning that setup may need specialist IT skills and the web interface may be complex for nontechnical administrators.Read 15 Oct 2026 · softwarefinder.com
- Limit: Capterra complaints
- Reported drawbacks include instability, employees using only a small portion of the configurable interface, and an older review citing missing screen-capture capability.Read 15 Oct 2026 · capterra.com
- On-premises installation
- The UCX Suite can be installed with a Windows setup package or deployed as a VMware OVA virtual appliance.Read 15 Oct 2026 · kbp.imagicle.com
- PCI data handling
- When recording is paused for payment-card information, the sensitive segment is replaced by blank audio.Read 15 Oct 2026 · kbp.imagicle.com
- Praise: Capterra reviewers
- Reviewers praise the broad call-management feature set, administrator customization, ease of use, Cisco Jabber integration, simplicity, and vendor support.Read 15 Oct 2026 · capterra.com
- Product limit
- The Screen Recording add-on is not available for Microsoft Teams.Read 2 Oct 2026 · imagicle.com
- Public APIs
- Imagicle documents separate Recording Service and Live Recording Service REST APIs, each with its own authentication, base URL, and OpenAPI 3.0 specification.Read 15 Oct 2026 · kbp.imagicle.com
- Quality management
- Recording pages support supervisor evaluation surveys, agent scores, notes, tags, and legal-hold markers.Read 15 Oct 2026 · kbp.imagicle.com
- Rating on Capterra
- 4.5 out of 5 from 10 reviewsRead 15 Oct 2026 · capterra.com
- Rating on GetApp
- 4.5 out of 5 from 10 reviewsRead 15 Oct 2026 · getapp.com
- Recording modes
- The product offers always-on recording with optional sampling, on-demand recording, Cisco UCM Live Keep, and pause/resume privacy controls.Read 15 Oct 2026 · support.imagicle.com
- Roadmap update
- The roadmap describes a new cloud call-recording interface with advanced filters and always-on coverage controls, plus Operator Connect reporting for Microsoft Teams.Read 15 Oct 2026 · support.imagicle.com
- Screen recording
- The Screen Recording add-on captures up to two desktop screens per client and synchronizes the video with the related voice recording.Read 15 Oct 2026 · support.imagicle.com
- Search and playback
- Its Search&Play interface filters recordings by user and time and exposes caller, date, duration, tags, notes, playback, and file management.Read 15 Oct 2026 · support.imagicle.com
- Security certifications
- Imagicle’s quote page displays ISO 27001 and ISO 9001 certification badges and identifies AWS as a reviewed partner.Read 15 Oct 2026 · discover.imagicle.com
- Storage options
- Recordings can be stored on the UCX server, external NAS, private cloud, or customer-provided infrastructure, with configurable retention and encryption policies.Read 15 Oct 2026 · support.imagicle.com
- Supported calling systems
- The product supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and media gateways that support SIPREC.Read 2 Oct 2026 · imagicle.com
- System requirements
- Current on-premises support includes Windows Server 2019 or 2022, a dedicated physical or virtual server, and no ARM-based server CPUs.Read 15 Oct 2026 · kbp.imagicle.com
- Teams deployment
- The Teams integration can be provisioned centrally by uploading a ZIP manifest in the Teams Admin Center or installed from a local template.Read 15 Oct 2026 · kbp.imagicle.com
- Virtual appliance sizing
- Published OVA profiles range from 2 vCPU, 6 GB RAM and 80 GB disk to 8 vCPU, 16 GB RAM and 120 GB disk.Read 15 Oct 2026 · kbp.imagicle.com
Plans and prices
Cloud Price not published simple annual fee No hardware required · ImagicleCare included · automatic updates · unlimited scalability · elastic storage Read 2 Oct 2026 · imagicle.com
Custom quote Priced on request Cloud, hosted or on-premises deployment · quote required Read 15 Oct 2026 · discover.imagicle.com
Hosted, On-Prem software subscription Price not published single annual price Hosted or on-prem · ImagicleCare included · optional cloud connectivity · high availability options Read 2 Oct 2026 · imagicle.com
Strong points and limits
Strong points
- Supports cloud, on-premises, or hybrid deployment
- Offers multiple recording modes, including pause/resume
- Search&Play filters by user and timeframe
- Includes customizable scorecards for supervisors
- 30-day trial requires no credit card
Limits
- No free plan
- Pricing is available on request
- Screen Recording add-on is unavailable for Microsoft Teams
Who it suits
It suits organizations that need to record and review calls across supported calling systems, with deployment options spanning cloud, on-premises, and hybrid environments. Supervisors can use scorecards for interaction assessment, while teams needing transcription and analysis can add Imagicle Voice Analytics.
Verdict
Imagicle Call Recording combines call capture, searchable playback, and supervisor assessment across several supported calling systems. Check the supported deployment and recording options against your environment; pricing requires a request.
Where Specifiction places it
- Call Recording Software#4 of 258.7
- Call Compliance Software#3 of 88.8
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