NICE NTR-X

Spec sheet

What it does

NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform.Read 15 Oct 2026 · niceactimize.com

Purpose

NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications.Read 4 Oct 2026 · niceactimize.com

Intended users

NICE presents NTR-X for financial institutions that need to monitor and manage regulated employee communications and meet global compliance requirements.Read 4 Oct 2026 · niceactimize.com

Deployment

NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution.Read 4 Oct 2026 · niceactimize.com

Integrations

NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications.Read 15 Oct 2026 · nice.com

Security

Actimize’s cloud security policy describes safeguards for confidentiality, integrity, and availability of customer content and says the policy does not apply to trial, beta, evaluation, or free cloud services.Read 4 Oct 2026 · niceactimize.com

Acquisition history

NICE's SEC filing states that NICE acquired Actimize in 2007 and renamed itself NICE Ltd. in 2016.Read 15 Oct 2026 · sec.gov

Admin documentation

The NTR-X 10.17 integration guide documents Teams consent, recording policies, Azure Key Vault setup, custom app upload and Azure Blob Storage downloads.Read 15 Oct 2026 · business.bt.com

API integration

NICE says NTR-X has open APIs for integration with upstream and downstream applications, including real-time alerting and actionable intelligence.Read 4 Oct 2026 · niceactimize.com

Architecture

The platform uses a modular microservice architecture intended to scale recording and assurance in cloud environments.Read 15 Oct 2026 · info.niceactimize.com

Assurance and support

NICE invites financial institutions to contact it to discuss tailoring the communication compliance solutions to their needs.Read 4 Oct 2026 · niceactimize.com

Automated assurance

Built-in monitoring checks system health, recording operation and user provisioning, while reporting creates audit trails.Read 15 Oct 2026 · niceactimize.com

Bulk download

Bulk Download copies protected interactions for downstream bank workflows and third-party systems.Read 15 Oct 2026 · marketplace.microsoft.com

Central management

A single interface manages recording estates and applies policies across regions and platforms.Read 15 Oct 2026 · niceactimize.com

Communication types

The solution captures traditional, unified, and mobile communications, including voice, video, chat, and document sharing.Read 4 Oct 2026 · niceactimize.com

Company founding

LinkedIn lists NICE Actimize as founded in 1999.Read 15 Oct 2026 · linkedin.com

Company headquarters

LinkedIn lists headquarters at Hoboken, New Jersey, United States.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists NICE Actimize as having 501–1,000 employees and 1,593 discoverable employees.Read 15 Oct 2026 · linkedin.com

Data control

Customers can use existing storage and their own encryption keys for captured interactions and metadata.Read 15 Oct 2026 · info.niceactimize.com

Deployment models

NTR-X supports on-premises, hybrid on-premises, private-cloud and pure-cloud deployments.Read 15 Oct 2026 · info.niceactimize.com

Encryption and compliance

NTR-X documentation states that data is encrypted in transit and at rest, uses WORM-compliant archiving and SOC-audited data centers, and has 24/7 threat monitoring.Read 15 Oct 2026 · info.niceactimize.com

Independent implementation

Wilmac Technologies markets implementation, integration and post-go-live support for NTR-X deployments.Read 15 Oct 2026 · wilmactech.com

Launch date

NICE announced NTR-X on February 1, 2021 as a cloud-ready omnichannel recording and assurance solution.Read 15 Oct 2026 · niceactimize.com

Legal hold

Legal Hold preserves captured interactions beyond their normal lifecycle for litigation requirements.Read 15 Oct 2026 · marketplace.microsoft.com

Legal owner

Crunchbase lists the legal name as NICE Ltd. and identifies Actimize as acquired by NICE Systems.Read 15 Oct 2026 · crunchbase.com

Limit: alert controls

A TrustRadius reviewer wanted the ability to adjust alert parameters for individual accounts.Read 15 Oct 2026 · trustradius.com

Limit: innovation and upgrades

Gartner reviewers cite insufficient innovation and difficulties with integration and upgrading.Read 15 Oct 2026 · gartner.com

Limit: integration complexity

A TrustRadius reviewer says some functions require integration and design across three different systems.Read 15 Oct 2026 · trustradius.com

Limit: rule authoring

A TrustRadius reviewer says fraud-rule creation relies heavily on free-form writing and requires user experience.Read 15 Oct 2026 · trustradius.com

Litigation holds

The page says bulk litigation holds can support up to 6 million holds per day.Read 4 Oct 2026 · niceactimize.com

Microsoft Graph reconciliation

Teams reconciliation uses the Microsoft Graph API to verify that calls were recorded and can report results to compliance staff and regulators.Read 15 Oct 2026 · marketplace.microsoft.com

Microsoft Teams record on demand

The Teams client can let users start or stop recording when business suitability changes.Read 15 Oct 2026 · marketplace.microsoft.com

Microsoft Teams selective recording

Administrators can define rules that automatically trigger record or do-not-record actions for Teams calls.Read 15 Oct 2026 · marketplace.microsoft.com

Omnichannel capture

The product captures communications from Microsoft Teams, Zoom, Cisco, mobile devices and other channels.Read 15 Oct 2026 · niceactimize.com

Open APIs

NTR-X exposes open APIs for making recorded data available to upstream and downstream applications and real-time alerting.Read 15 Oct 2026 · nice.com

Praise: analytics and customization

TrustRadius reviewers praise anomaly detection, timely monitoring, pattern analysis, customization, intuitive interfaces and case management.Read 15 Oct 2026 · trustradius.com

Praise: fraud coverage

TrustRadius reviewers describe broad end-to-end coverage across card, remote-banking, deposit, employee and commercial fraud.Read 15 Oct 2026 · trustradius.com

Rating on Gartner Peer Insights

3.9 out of 5 from 6 ratingsRead 15 Oct 2026 · gartner.com

Rating on TrustRadius

10 out of 10 from 11 reviewsRead 15 Oct 2026 · trustradius.com

Retention controls

Granular business rules manage historic and future data by asset class, region, business line, and user group.Read 4 Oct 2026 · niceactimize.com

Search and replay

Users can search recorded calls by keywords, replay them and download transcription output.Read 15 Oct 2026 · marketplace.microsoft.com

System assurance

Automated tests can cover network, gateway, PBX, recording, audio quality, archiving, and media and metadata retention, with real-time alerts for issues.Read 4 Oct 2026 · niceactimize.com

Tenant isolation

The cloud service is described as single-tenant and hosted on Microsoft Azure or AWS to prevent cross-client data access.Read 15 Oct 2026 · info.niceactimize.com

Transcription

The Teams transcription feature claims support for more than 40 languages and over 90% accuracy across varied audio and speech patterns.Read 15 Oct 2026 · marketplace.microsoft.com

Transcription and indexing

Built-in trader voice transcription converts voice to text, and ingested data is cleaned, normalized, and indexed for analysis.Read 4 Oct 2026 · niceactimize.com

Zoom integration

The Zoom integration records meeting audio, video, chat, per-participant audio, phone audio, voicemail and Zoom Chat.Read 15 Oct 2026 · marketplace.zoom.us

Plans and prices

Every NICE NTR-X plan and price →

Where Specifiction places it

• Call Recording Software#9 of 257.9