Numonix IXCloud
numonix.io
What it is
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.
Spec sheet
- What it does
- IXCloud is a cloud repository that captures, stores and analyzes enterprise call and interaction recordings.Read 15 Oct 2026 · numonix.io
- Purpose
- IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms.Read 4 Oct 2026 · numonix.io
- Audience
- Numonix describes IXCloud as intended for enterprise customers needing cloud-hosted, compliance-caliber call recording and data security.Read 4 Oct 2026 · numonix.io
- Deployment
- The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance.Read 4 Oct 2026 · numonix.io
- Trial
- The subscription services agreement describes a 30-day trial, unless Numonix extends it in writing.Read 4 Oct 2026 · numonix.io
- Integrations
- Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported.Read 15 Oct 2026 · numonix.io
- Security
- IXCloud lists role-based access controls, two-factor authentication, 256-bit AES encryption, and digital signatures for recording integrity.Read 4 Oct 2026 · numonix.io
- Compliance
- Numonix says its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation; it says IXCloud supports HIPAA and GDPR compliance rather than claiming HIPAA certification.Read 4 Oct 2026 · numonix.io
- Support
- SaaS support is included in the fees under the ordering document, and customers can submit and track support tickets through Numonix’s support portal.Read 4 Oct 2026 · numonix.io
- Headquarters
- Boca Raton, Florida, United StatesRead 23 Sep 2026 · numonix.io
- Founded
- 2013Read 23 Sep 2026 · numonix.io
- Access controls
- Role-based playback permissions, custom roles, two-factor authentication and single sign-on are supported.Read 15 Oct 2026 · numonix.io
- AI analytics
- An optional analytics package provides per-call transcription, summaries, sentiment analysis and PII redaction.Read 15 Oct 2026 · numonix.io
- Analytics
- An additional-purchase analytics package provides transcription and on-demand AI summaries, sentiment analysis, and PII redaction, with transcription capacity sold in 100-hour increments.Read 4 Oct 2026 · numonix.io
- API documentation access
- The subscription feature document says OpenAPI documentation is provided on request.Read 15 Oct 2026 · numonix.io
- Audio recording
- IXCloud records voice interactions across supported communication platforms and scenarios.Read 15 Oct 2026 · numonix.io
- Cloud deployment
- The service runs as a fully managed Microsoft Azure SaaS platform and does not require customer servers.Read 15 Oct 2026 · numonix.io
- Company founded
- LinkedIn lists Numonix's founding year as 2013.Read 15 Oct 2026 · linkedin.com
- Company legal name
- Microsoft's app certification record identifies the publisher as Numonix LLC.Read 15 Oct 2026 · appsource.microsoft.com
- Company location
- LinkedIn lists headquarters in Boca Raton, Florida, with an address at 2650 N Military Trail.Read 15 Oct 2026 · linkedin.com
- Company size
- LinkedIn lists Numonix as a privately held telecommunications company with 11–50 employees.Read 15 Oct 2026 · linkedin.com
- Compliance posture
- Numonix states that its ISMS is ISO/IEC 27001 certified and that IXCloud has a SOC 2 Type II attestation.Read 15 Oct 2026 · numonix.io
- Extensibility
- The API is intended for CRM or case-management integration, compliance automation, custom dashboards and analytics pipelines.Read 15 Oct 2026 · numonix.io
- Limit: Capterra review coverage
- Capterra reports no user reviews, so it provides no reviewer-derived praise or complaint pattern for IXCloud.Read 15 Oct 2026 · capterra.com
- Limit: GetApp review coverage
- GetApp lists no user ratings or written reviews for IXCloud.Read 15 Oct 2026 · getapp.com
- Microsoft security disclosure
- Microsoft's certification record says the app is hosted on Azure PaaS, stores UPN data, and retains data less than 90 days after account termination.Read 15 Oct 2026 · learn.microsoft.com
- Microsoft security testing
- The Microsoft record states that annual penetration testing, quarterly vulnerability scanning, disaster-recovery planning and patch-SLA processes are in place.Read 15 Oct 2026 · learn.microsoft.com
- Notable news: 2026 release
- The April 24, 2026 release added on-demand AI transcription, summaries, sentiment analysis and saved search.Read 15 Oct 2026 · numonix.io
- Notable news: Teams certification
- Numonix announced Microsoft Teams compliance-recording certification for IXCloud on May 20, 2021.Read 15 Oct 2026 · numonix.io
- OpenAPI
- IXCloud exposes standards-based REST endpoints for call metadata, permission-controlled playback, audit queries, and storage or retention management.Read 15 Oct 2026 · numonix.io
- Policy rules
- Administrators can target recording by call scenario, direction, participant, queue and meeting keywords.Read 15 Oct 2026 · appsource.microsoft.com
- Privacy controls
- The service includes PCI muting, GDPR cancel-recording and post-call deletion workflows.Read 15 Oct 2026 · numonix.io
- Rating on Capterra
- 0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com
- Rating on GetApp
- 0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com
- Recording
- It supports audio, Teams video and VBSS screen-sharing recording, including on-demand Teams recording with PCI muting.Read 4 Oct 2026 · numonix.io
- Retention and legal hold
- Custom retention profiles and legal hold preserve recordings according to regulatory or investigative needs.Read 15 Oct 2026 · numonix.io
- Rules
- Its rules engine can record based on call scenario, participant, keywords, and other criteria.Read 4 Oct 2026 · numonix.io
- Search
- Built-in speech analytics and keyword search make recorded conversations searchable.Read 15 Oct 2026 · numonix.io
- Security encryption
- The product advertises three-layer 256-bit AES encryption and unique per-call key protection in Azure Key Vault.Read 15 Oct 2026 · numonix.io
- SLA limit
- The SLA excludes downtime caused by third-party APIs, customer internet or hardware, maintenance windows and other listed external events.Read 15 Oct 2026 · numonix.io
- SLA remedy
- For uptime below 99.9%, the stated remedy is a service extension of three, seven or fourteen days depending on downtime, capped at 45 days per month.Read 15 Oct 2026 · numonix.io
- Storage
- Each tenant includes 1 TB of geo-redundant storage, with an option to use the customer's Azure Blob storage.Read 15 Oct 2026 · numonix.io
- Support coverage
- SaaS support includes 24/7 service-request assistance, updates, security alerts, documentation updates and a web support portal.Read 15 Oct 2026 · numonix.io
- Support limitation
- Customers must provide first-line support and maintain trained technical contacts before escalating issues to Numonix second-line support.Read 15 Oct 2026 · numonix.io
- Uptime SLA
- The SLA for paying customers targets at least 99.9% monthly availability, subject to stated conditions and exclusions.Read 4 Oct 2026 · numonix.io
- Video and screen capture
- The product supports video recording and Microsoft Teams VBSS screen-sharing capture.Read 15 Oct 2026 · numonix.io
- Webex availability
- Numonix announced IXCloud availability for Cisco Webex Calling and Webex Contact Center through Cisco App Hub on April 13, 2026.Read 15 Oct 2026 · numonix.io
- Zoom update
- The January 2026 release added a Zoom ingestion endpoint for meetings and webinars, including video and screen playback.Read 15 Oct 2026 · numonix.io
Plans and prices
Business Price not published per user/month; contact sales Teams PBX · audio, VBSS and video recording · OpenAPI access Read 15 Oct 2026 · numonix.io
Enterprise Price not published per user/month; contact sales Teams plus other platforms · expanded recording profiles · AD Sync · bring-your-own Azure storage Read 15 Oct 2026 · numonix.io
Hybrid Price not published per user/month; contact sales non-Teams PBX environments · hybrid deployment Read 15 Oct 2026 · numonix.io
Strong points and limits
Strong points
- Managed Azure deployment needs no customer-operated servers.
- Records audio, Teams video, and VBSS screen sharing.
- Each tenant includes 1 TB of geo-redundant storage.
- Optional analytics includes transcription and AI summaries.
Limits
- Pricing is on request.
- Analytics is an additional purchase.
- Transcription capacity is sold in 100-hour increments.
- Availability target is subject to conditions and exclusions.
Who it suits
IXCloud is aimed at enterprise customers seeking cloud-hosted call recording and compliance-focused data security. Its listed recording coverage and rules engine may suit organizations handling multiple communication platforms.
Numonix IXCloud in depth
Read the full write-up
Numonix IXCloud is a managed service for recording and retaining calls and other communications from unified communications platforms. It is aimed at enterprises that need centrally managed, compliance-focused capture. The breadth of recording and included storage stand out; custom pricing and paid analytics warrant close scrutiny.
Overview
IXCloud brings recordings from connected communication platforms into a cloud repository. Its managed Azure deployment avoids maintaining physical or virtual servers, which suits organizations that want hosted recording without operating the underlying infrastructure. In return, buyers should confirm the commercial terms and whether the included storage and optional analytics meet their needs.
Key features
Capture covers audio, Microsoft Teams video and screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by scenario, participant, keywords and other criteria, a useful distinction for organizations that need targeted capture rather than recording every interaction the same way. Numonix lists integrations with Teams, Avaya, Cisco and other unified communications platforms.
Each tenant includes 1 TB of geo-redundant storage, and customers can store encrypted recordings in their own Azure Blob storage account. That provides a meaningful starting capacity and an option to use customer-controlled storage, though teams with larger archives should establish storage costs and limits before committing.
Role-based access controls, two-factor authentication, 256-bit AES encryption and digital signatures address access and recording integrity. Numonix says its ISMS is ISO/IEC 27001-certified and that it maintains a SOC 2 Type II attestation. It describes IXCloud as supporting HIPAA and GDPR compliance; it does not claim HIPAA certification.
Transcription is supported, while transcription capacity is sold in 100-hour increments. An additional-purchase analytics package adds on-demand AI summaries, sentiment analysis and PII redaction. These capabilities may help organizations reviewing recorded interactions, but they are not part of the base offer and require buyers to account for both the add-on price and transcription capacity.
Searchable archives and consent controls are supported. SaaS support is included in fees under the ordering document, and customers can submit and track tickets through Numonix’s support portal. Paying customers have a 99.9% monthly availability target under the SLA, subject to its conditions and exclusions; that target is not an unconditional guarantee.
Pricing
IXCloud is paid software with custom pricing. The three per-user, per-month plan labels indicate different Teams and non-Teams scopes, but prices are not published:
Enterprise: Teams + Other.
Business: Teams PBX.
Hybrid: Ex-Teams.
Those distinctions may help buyers identify the relevant deployment scope, but they do not make the plans comparable on cost. Request a quote that spells out included users, storage, analytics, transcription capacity and any contract terms. The trial lasts 30 days unless Numonix extends it in writing. Treat it as a time-limited evaluation, not as an indication of ongoing free access.
Platforms
IXCloud is listed for web and API access. Its Azure SaaS deployment requires no customer-operated physical or virtual servers, a fit for organizations seeking a managed cloud service rather than infrastructure to maintain themselves.
Who it's for
IXCloud fits enterprise buyers consolidating recordings across communication platforms, especially those using Teams, Avaya or Cisco and needing configurable capture, controlled access and a central archive. The 1 TB tenant allocation and customer Azure Blob option give storage planning some flexibility. Smaller buyers or teams seeking a clearly priced product may find the custom quote process and enterprise orientation less appealing; organizations that need AI analysis should also budget for the separate analytics package.
Pros and cons
Pros: Audio, Teams video and screen-sharing capture, with PCI muting for on-demand Teams recording, cover more than voice-only archiving.
Pros: Rules based on scenario, participant or keywords allow targeted recording rather than a single capture policy.
Pros: Managed Azure hosting, 1 TB of geo-redundant storage and an option for customer Azure Blob storage reduce infrastructure burden while preserving a storage choice.
Cons: Custom pricing and plan names tied to different Teams scopes make it hard to compare costs without a tailored quote.
Cons: AI summaries, sentiment analysis and PII redaction require an additional purchase, and transcription capacity comes in 100-hour increments.
Cons: The free plan’s limits are unclear, and the 99.9% availability target is subject to SLA conditions and exclusions.
Alternatives
Luware Nimbus may suit buyers who want a published service-based entry price: its Advanced Routing plan is $85 a month for 25 services or more, though its free plan is not available.
AudioCodes Interaction Insights is another paid option with a free trial; its Essential Recording plan is hosted in AudioCodes’ secure cloud and retains recordings for up to 24 months, with additional recording add-ons costing extra.
AthTek Video Call Recorder for Skype is a narrower alternative for Skype users who prefer a one-time license: its ID and PC licenses are each $29.95, paid once and include lifetime use with free updates.
MiaRec offers a published Essentials price of $25 a month under an annual contract, with a 25-user minimum, three months of storage, 1,500 minutes per user per month and standard support; it is worth comparing if those defined limits fit better than a custom IXCloud quote.
Smarsh Call Recording and Analytics is another paid call-recording and analytics option.
Imagicle Call Recording may suit buyers seeking a cloud recording plan with an annual fee, automatic updates, included ImagicleCare and elastic storage; its price is also custom.
PhoneUP5 is another paid alternative with permanent-license and subscription options.
Vox Teams Recorder is another option for Teams recording, with sales handling its pricing.
Browse more options in Call Recording Software.
Verdict
Choose IXCloud if your enterprise needs managed, cross-platform recording with configurable capture rules, substantial included storage and access controls. Its main case is the combination of hosted operation and flexible recording scope. Look elsewhere if you need transparent pricing, a known free-plan allowance or built-in AI analytics without a separate purchase.
Verdict
IXCloud combines managed recording, configurable capture rules, storage, and access controls for enterprise use. Confirm pricing and the terms that apply to the optional analytics and availability target.
Where Specifiction places it
- Call Recording Software#7 of 258.0
Alternatives to Numonix IXCloudAll alternatives →
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