Imagicle Call Recording vs Numonix IXCloud
Imagicle Call Recording
imagicle.com
Numonix IXCloud
numonix.ioSide by side
| Figure | Imagicle Call Recording | Numonix IXCloud |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Call Recording Software | 8.7 (#4) | 8.0 (#7) |
| AI analytics | The Voice Analytics integration adds transcription, sentiment analysis, keyword spotting, dashboards, alerts, agent insights, and trend analysis. | An optional analytics package provides per-call transcription, summaries, sentiment analysis and PII redaction. |
| Compliance | Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA. | Numonix says its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation; it says IXCloud supports HIPAA and GDPR compliance rather than claiming HIPAA certification. |
| Deployment | Call Recording can be deployed in cloud, on-premises, or hybrid environments. | The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance. |
| Founded | 2010 | 2013 |
| Headquarters | Italy | Boca Raton, Florida, United States |
| Purpose | Imagicle Call Recording automatically or manually records business calls and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex/Teams gadget. | IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms. |
| Rating on Capterra | 4.5 out of 5 from 10 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 4.5 out of 5 from 10 reviews | 0 out of 5 from 0 reviews |
| Security | The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. | IXCloud lists role-based access controls, two-factor authentication, 256-bit AES encryption, and digital signatures for recording integrity. |
| Support | Imagicle says its support team operates 24/7/365 in seven languages, with support plans named Basic, Gold, and Platinum. | SaaS support is included in the fees under the ordering document, and customers can submit and track support tickets through Numonix’s support portal. |
| Trial | Imagicle advertises 30 days of access to any app without a credit card or commitment and says installation is guided. | The subscription services agreement describes a 30-day trial, unless Numonix extends it in writing. |
| What it does | Imagicle Call Recording captures business calls, encrypts them, stores them, and lets authorized users search, replay, download, tag, or delete recordings. | IXCloud is a cloud repository that captures, stores and analyzes enterprise call and interaction recordings. |
Plans
Imagicle Call Recording
- CloudPrice not published
- Custom quotePriced on request
- Hosted, On-Prem software subscriptionPrice not published
Numonix IXCloud
- BusinessPrice not published
- EnterprisePrice not published
- HybridPrice not published
In their own words
Imagicle Call Recording
Imagicle Call Recording captures business calls automatically or on demand and gives authorized users tools to search, play, download, tag, or delete recordings. Access is available through a web portal or a Webex or Teams gadget. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways, with cloud, on-premises, or hybrid deployment. Recording options include always-on recording with optional percentage sampling, on-demand recording, pause/resume, and Live Keep for Cisco UCM. Search&Play filters by user and timeframe and displays call details, tags, notes, and playback. Supervisors can review interactions using customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Security measures described include permissions by role, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. Pricing is on request, and a 30-day trial is available without a credit card.
Numonix IXCloud
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.