MiaRec vs NICE NTR-X
MiaRec
miarec.comNICE NTR-X
niceactimize.comSide by side
| Figure | MiaRec | NICE NTR-X |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Call Recording Software | 9.0 (#3) | 7.9 (#9) |
| Company headquarters | The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA. | LinkedIn lists headquarters at Hoboken, New Jersey, United States. |
| Company size | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. | LinkedIn lists NICE Actimize as having 501–1,000 employees and 1,593 discoverable employees. |
| Deployment | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. |
| Transcription | Transcripts are speaker separated, timestamped, searchable, downloadable, and available in multiple languages. | The Teams transcription feature claims support for more than 40 languages and over 90% accuracy across varied audio and speech patterns. |
| What it does | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. | NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.