Imagicle Call Recording vs MiaRec
Imagicle Call Recording
imagicle.comMiaRec
miarec.comSide by side
| Figure | Imagicle Call Recording | MiaRec |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Call Recording Software | 8.7 (#4) | 9.0 (#3) |
| Spec score · Call Compliance Software | 8.8 (#3) | 9.0 (#2) |
| Commercial licensing | The on-premises UCX Suite runs in evaluation mode and is permanently activated by purchasing application licenses. | Capabilities are licensed as per-user seats, including recording, screen recording, live monitoring, evaluation, and speech analytics seats. |
| Deployment | Call Recording can be deployed in cloud, on-premises, or hybrid environments. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Founded | 2010 | 2013 |
| Headquarters | Italy | Silicon Valley |
| Rating on GetApp | 4.5 out of 5 from 10 reviews | 5.0 out of 5 from 1 review |
| Screen recording | The Screen Recording add-on captures up to two desktop screens per client and synchronizes the video with the related voice recording. | A separately licensed Windows client captures agent desktops and links video to the related conversation. |
| Support | Imagicle says its support team operates 24/7/365 in seven languages, with support plans named Basic, Gold, and Platinum. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
| What it does | Imagicle Call Recording captures business calls, encrypts them, stores them, and lets authorized users search, replay, download, tag, or delete recordings. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
Imagicle Call Recording
- CloudPrice not published
- Custom quotePriced on request
- Hosted, On-Prem software subscriptionPrice not published
In their own words
Imagicle Call Recording
Imagicle Call Recording captures business calls automatically or on demand and gives authorized users tools to search, play, download, tag, or delete recordings. Access is available through a web portal or a Webex or Teams gadget. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways, with cloud, on-premises, or hybrid deployment. Recording options include always-on recording with optional percentage sampling, on-demand recording, pause/resume, and Live Keep for Cisco UCM. Search&Play filters by user and timeframe and displays call details, tags, notes, and playback. Supervisors can review interactions using customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Security measures described include permissions by role, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. Pricing is on request, and a 30-day trial is available without a credit card.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.